Top elements of a successful customer experience strategy

With an increasing number of consumers as comfortable buying cars online as they are ordering groceries or booking travel, lenders must design an auto finance process that centers on customer experience. That’s the upshot from the latest webinar hosted by Auto Finance Excellence. Tune in to the complete recording of the webinar here. In this Auto Finance Excellence […]
  • Nicole Casperson
  • September 30, 2019
  • 0

New Webinar Offers Tips to Make Compliance Training Fun

Making compliance training fun seems impossible — and expensive — but there are simple ways to alter training initiatives to engage employees without breaking the bank. That’s the upshot from the latest webinar hosted by the Center for Auto Finance Excellence entitled “Can Compliance Be Fun? Tips & Tools to Make Training Engaging.” “All it […]
  • Natalie Mattila
  • June 26, 2017
  • 0

Dropping Used-Vehicle Prices Is ‘Barely’ a Positive Sign [VIDEO]

Used-vehicle prices have been on a wild ride lately, but will dropping prices be a positive sign for the economy? The answer is “barely yes,” according to William Strauss, senior economist and advisor for the Federal Reserve Bank of Chicago. “In fact, I would get nervous if we started to see more severe discounting,” Strauss said […]
  • Huixin Deng
  • June 23, 2017
  • 0

FTC Attorney Discusses Civil Investigative Demand [VIDEO]

Communication is key with respect to the compulsory process, said Colin Hector, an attorney at the Federal Trade Commission (FTC), during a panel at the Auto Finance Risk & Compliance Summit last month. When the FTC was created in 1914, its purpose was to prevent unfair methods of competition in commerce as part of the battle to “bust the […]
  • Huixin Deng
  • June 21, 2017
  • 0

New Webinar Explores How to Boost Dealer Relations

  Auto lender Flagship Credit Acceptance, and loan portfolio buyer Innovate Auto Finance detailed the kinds of technologies they use to connect with dealers for a webinar entitled: Deepening Dealer Relationships: How lenders can win business in a time of increased competition? The webinar is the the first of a four-part series to be presented by […]
  • William Hoffman
  • March 24, 2017
  • 0

WEBINAR: Digital Lending for Auto Finance: What Do Customers Really Want?

Digital self-service in banking is not about customer service, but rather, customer engagement — or at least it should be. That’s the upshot from the latest webinar hosted by Center for Auto Finance Excellence entitled Digital Lending for Auto Finance: What Do Customers Really Want? “Although attracting and retaining customers is paramount,” said Josh Smith, senior […]
  • Larissa Padden
  • November 30, 2016
  • 1

WEBINAR: The Key to Marketplace Lending is the Digital Platform

The opportunities that exist in marketplace lending can be credited to the digital platforms that these lenders utilize, rather than the product they are delivering, Robert Shaw, director at PwC, said during a recent webinar, hosted by the Center for Auto Finance Excellence. “If you look at marketplace lenders it is a very simplified model,” […]
  • Larissa Padden
  • June 13, 2016
  • 0

WEBINAR: Embrace Technology to Engage Consumers

Smartphones are “the future” when it comes to customer engagement, Joel Kennedy, co-founder and chief compliance officer at Pelican Auto Finance, said during a recent webinar, hosted by the Center for Auto Finance Excellence. “I might be stating the obvious here but: I can call you, I can text you, I can email you,” Kennedy […]
  • Larissa Padden
  • March 15, 2016
  • 2

Keep an Eye on CFPB Examiners — Literally

Keeping an eye on examiners from the Consumer Financial Protection Bureau – literally, keeping an eye on them —  could be a new experience for non-bank auto lenders, which become subject to CFPB examination effective Aug. 31. A trio of experts in a recent webinar hosted by the Center for Auto Finance Excellence said in […]
  • Jim Henry
  • August 12, 2015
  • 0
Page 1 of 212 »
X