5 questions with… TFS’s Carrie McNamara

Five Questions With is a monthly Q&A segment on AutoFinanceExcellence.org that offers a glimpse of what senior industry executives are thinking about outside the boardroom. Read on to find out. Eighteen years at Toyota Financial Services has taught Carrie McNamara, national manager of consumer and dealer experience, that each hurdle encountered also represents an opportunity […]
  • Joey Pizzolato
  • September 18, 2019
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TFS debuts lease waiver for military families

As Independence Day nears, both Toyota Financial Services and Lexus Financial Services are honoring the men and women in uniform and their families with a new program that waives remaining lease payments for Gold Star spouses and families. Gold Star spouses and families are relatives of service members who die or are “catastrophically injured” in […]
  • Joey Pizzolato
  • July 3, 2019
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Industry Veteran Ballinger Sets Out to Establish Blockchain Standards

Selling a service has become more important in the auto industry than selling a product, Chris Ballinger, chairman, and chief executive of Mobility Open Blockchain Initiative, told Auto Finance Excellence. With a decade of experience serving as Toyota Financial Services’ former chief financial officer and Toyota Research Institute’s former head of mobility services, Ballinger understands the […]
  • Nicole Casperson
  • September 24, 2018
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Seeking Talent: Toyota’s Challenge to Craft a ‘Candidate-First’ Experience

Before Toyota Financial Services announced its move to Plano, Texas, four years ago, the company averaged a respectably low 5% attrition rate with little turnover year over year. But when the move was initiated, suddenly there was a need to hire hundreds of new employees to replace those who opted to stay behind in southern […]
  • Marcie Belles
  • June 21, 2018
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11 Executives Offer Predictions for 2018

From the expansion of mobility services to technology enhancements and continued depreciation of used-car values, a lot has been stirring in the auto finance space this year. And even more change is anticipated next year, according to some executives in the auto finance sector. Auto Finance News asked eleven executives, “What are your predictions for […]
  • Natalie Mattila
  • December 28, 2017
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What Gets Measured Gets Done: Establishing Key Risk Indicators to Measure Compliance Health

When we visit a doctor, we learn much about our health risk based on various measurements. Doctors check our blood pressure, heart rate, and cholesterol levels, and then compare them to medically determined acceptable rates. If our results are higher than the acceptable rates, doctors will advise us how to manage those rates downward to […]
  • Linda Iannone
  • August 7, 2017
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New Webinar Offers Tips to Make Compliance Training Fun

Making compliance training fun seems impossible — and expensive — but there are simple ways to alter training initiatives to engage employees without breaking the bank. That’s the upshot from the latest webinar hosted by the Center for Auto Finance Excellence entitled “Can Compliance Be Fun? Tips & Tools to Make Training Engaging.” “All it […]
  • Natalie Mattila
  • June 26, 2017
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Executive Roundup: How to Foster a Dynamic Company Culture

In order to foster innovation in the industry, leaders agreed teams need to feel comfortable speaking up and voicing their opinions – that’s the upshot from some executives in the auto finance sector. Whether that means collaborating on a whiteboard, establishing a healthy work-life balance, or not punishing inventive ideas that ultimately fell short, companies […]
  • William Hoffman
  • November 9, 2016
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Security Service Credit Union Takes Top Spot in Dealer Ranking

For the second straight year, Security Service Credit Union took the top spot in overall performance in an exclusive ranking of dealer preferences about the finance providers they use. The survey, called the Auto Finance Performance (AFP) data query and conducted by Auto Finance News, quantifies and ranks lenders on service, pricing, representatives, and products […]
  • Marcie Belles
  • October 24, 2016
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