How NMAC Uses Technology to Improve the Customer Experience

Technology is playing a more important role in auto financing as car buyers increasingly look for lenders to provide digital options for communication and payment. Finance organizations, including Nissan Motor Acceptance Corp., are meeting their customers’ expectations with online portals, text communications, and mobile computing applications. Brian Massey, NMAC’s director of collections and loss recovery, […]
  • John McCormick
  • December 10, 2018
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Honcker Pushes Out Features as the Company Creates New Revenue Channels

Editor’s note: This interview was originally featured in the June issue of Auto Finance News.  With 2019 on the radar, vehicle leasing app Honcker is evolving its business to include features that engage customers from the moment they start searching for vehicles through the end of their leases, Founder Nathan Hecht told Auto Finance News. […]
  • Auto Finance News
  • August 27, 2018
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Best Practices in Loan Servicing Detailed by Ally, Hyundai Capital, First Associates

The administrative aspects of servicing the life cycle of a loan from origination until pay off has become an industry in and of itself. Banks, captives, and primary loan servicers, all must pay special attention to how they are collecting principal and interest on the loan well after the borrower leaves the dealership. It is also […]
  • Nicole Casperson
  • August 15, 2018
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How Lenders and Dealers Differ In Adopting New Technology

From mobility to online car shopping, technology has made leaps and bounds in the auto industry, and while this area might be small, it’s growing sooner rather than later. Lenders and dealers have no shortage of options when it comes to implementing new technology into their processes, but despite the fact that lenders and dealers […]
  • Matthew Wood
  • April 27, 2018
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Selling Millennials on the Dealership Experience

Think back to the most important retail moments of the last 50 years. What would be on your list? Surely automotive veterans would add the Great Recession of 2007, along with the introduction of imports, SUVs, and Crossovers. The emergence of the internet would also make everyone’s top 10, as would most of the major […]
  • Jason Barrie
  • August 10, 2017
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Capital One to Roll Out New Online Experience [VIDEO]

Capital One Financial Corp. upgraded its web design to offer a more “user-friendly” online experience for borrowers, according to the bank’s YouTube channel. The updated design offers consumers easier access to account services, including auto loan payment history. Consumers can adjust their settings more easily, including language preferences, notifications, and payment methods. The video was […]
  • Natalie Mattila
  • August 4, 2017
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How Warm Is Your Welcome?

The most successful auto servicers know the welcome call is more than just a formality to perform when a new account comes on board. It is the first opportunity to delight and engage borrowers with your brand, capture and share information, and promote the services you provide. For a typical borrower, it is the start […]
  • Sagent Lending Technologies
  • July 31, 2017
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Demystifying the ‘Cloud’

“Cloud” is a popular buzzword that generally makes people wonder, what is it? Where does it happen? Is it actually a cloud? Where is my data stored? Is it safe? It’s totally normal to have these questions when researching potential technology partners! Let’s explore the cloud, and how storing data in the cloud may impact […]
  • Datascan
  • July 24, 2017
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What Blockchain Means for Fleet Management and Auto Finance

Fleet management of autonomous vehicles has gained traction over the past year, as more companies pivot their business models to accommodate this change in mobility. So, what does this mean for auto finance? Blockchain is set to play a huge role in fleet management, according to the report Blockchain @ Auto Finance from Deloitte Consulting LLC. This […]
  • Emma Sandler
  • July 19, 2017
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