Best Practices in Loan Servicing Detailed by Ally, Hyundai Capital, First Associates

The administrative aspects of servicing the life cycle of a loan from origination until pay off has become an industry in and of itself. Banks, captives, and primary loan servicers, all must pay special attention to how they are collecting principal and interest on the loan well after the borrower leaves the dealership. It is also […]
  • Nicole Casperson
  • August 15, 2018
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How Lenders and Dealers Differ In Adopting New Technology

From mobility to online car shopping, technology has made leaps and bounds in the auto industry, and while this area might be small, it’s growing sooner rather than later. Lenders and dealers have no shortage of options when it comes to implementing new technology into their processes, but despite the fact that lenders and dealers […]
  • Matthew Wood
  • April 27, 2018
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Selling Millennials on the Dealership Experience

Think back to the most important retail moments of the last 50 years. What would be on your list? Surely automotive veterans would add the Great Recession of 2007, along with the introduction of imports, SUVs, and Crossovers. The emergence of the internet would also make everyone’s top 10, as would most of the major […]
  • Jason Barrie
  • August 10, 2017
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Capital One to Roll Out New Online Experience [VIDEO]

Capital One Financial Corp. upgraded its web design to offer a more “user-friendly” online experience for borrowers, according to the bank’s YouTube channel. The updated design offers consumers easier access to account services, including auto loan payment history. Consumers can adjust their settings more easily, including language preferences, notifications, and payment methods. The video was […]
  • Natalie Mattila
  • August 4, 2017
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How Warm Is Your Welcome?

The most successful auto servicers know the welcome call is more than just a formality to perform when a new account comes on board. It is the first opportunity to delight and engage borrowers with your brand, capture and share information, and promote the services you provide. For a typical borrower, it is the start […]
  • Fiserv Intelligence
  • July 31, 2017
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Demystifying the ‘Cloud’

“Cloud” is a popular buzzword that generally makes people wonder, what is it? Where does it happen? Is it actually a cloud? Where is my data stored? Is it safe? It’s totally normal to have these questions when researching potential technology partners! Let’s explore the cloud, and how storing data in the cloud may impact […]
  • Datascan
  • July 24, 2017
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What Blockchain Means for Fleet Management and Auto Finance

Fleet management of autonomous vehicles has gained traction over the past year, as more companies pivot their business models to accommodate this change in mobility. So, what does this mean for auto finance? Blockchain is set to play a huge role in fleet management, according to the report Blockchain @ Auto Finance from Deloitte Consulting LLC. This […]
  • Emma Sandler
  • July 19, 2017
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Digital Tools Help Lenders Book Loans Lost in Paper Deals

The key to closing the gap and establishing trust between dealers and lenders is technology, said Theodore Papailion, director of value engineering at eOriginal, during a webinar called “How to Enhance Vehicle Finance Processes and Operations” hosted by eOriginal. The paper process during a transaction is a challenge lenders face in the space, because up […]
  • Huixin Deng
  • July 5, 2017
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Digital Labor Defined and Applied in Auto Finance

Digital labor technologies, like robotic process automation (RPA) and artificial intelligence (AI) have the potential to transform the delivery of processes in the front, middle, and back offices of financial institutions. While 44% of enterprise global banking, financial services, and insurance global enterprises surveyed by HfS and KPMG planned on making a significant investment in […]
  • Fiserv Intelligence
  • June 30, 2017
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