Randolph-Brooks Federal CU Details the Relationship Between Customer Service and Growth [PODCAST]

As credit unions continue to seize auto financing marketshare, knowing how they position themselves for success is key to understanding their growth. In this episode of The Roadmap, Sonya McDonald, Executive Vice President & Chief Lending Officer at Randolph-Brooks Federal Credit Union talks about the lenders’ strategy for growing direct lending by working with dealerships […]
  • Emma Sandler
  • April 30, 2018
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AutoGravity to Add Security Features to Auto Loan App, CTO Says [PODCAST]

AutoGravity is prioritizing the implementation of new security features for its mobile app as part of its digital roadmap this year, in addition to exploring uses for biometrics, the company’s new Chief Technology Officer Sheng Wang said during episode 6 of The Roadmap. One of the natural “blocking points” in the online consumer finance process […]
  • Natalie Mattila
  • January 23, 2018
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Security Service Adjusts Underwriting to Optimize Success [PODCAST]

Security Service Federal Credit Union attributes its No. 1 overall ranking in the 2017 Auto Finance Performance report to managing success by focusing on dealer and member service, and not by trying to gain marketshare, said the credit union’s Executive Vice President and Chief Lending Officer Charles Goss. “What we try to do is be […]
  • Natalie Mattila
  • October 30, 2017
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Center for Auto Finance Excellence Launches New Monthly Podcast

The Center for Auto Finance Excellence, the sister site to Auto Finance News, is pleased to announce its inaugural episode of The Roadmap — a new monthly podcast series, which will cover best practices and trending topics in auto finance. For the first episode of The Roadmap, we host Chuck Jones, head of national indirect […]
  • Natalie Mattila
  • August 14, 2017
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