Selling Millennials on the Dealership Experience

Think back to the most important retail moments of the last 50 years. What would be on your list? Surely automotive veterans would add the Great Recession of 2007, along with the introduction of imports, SUVs, and Crossovers. The emergence of the internet would also make everyone’s top 10, as would most of the major […]
  • Jason Barrie
  • August 10, 2017
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Customer Retention, Quick Funding Are Key to Staying Ahead

While it’s probably overly pessimistic to say that a “perfect storm” is brewing in auto finance, it is true that some lenders are under increasing pressure on a variety of fronts, including higher loan losses from looser underwriting, plateauing car sales, the possibility of higher interest rates, and lower prices for used vehicles. To keep revenues […]
  • George Yacik
  • November 23, 2016
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F&I Lessons From Luxury Captives

Customer service counts, no matter where you fall on the credit spectrum. However, it’s no secret that luxury customers expect first-class treatment when shopping for a car, and consumers expect that same treatment from captive finance company Mercedes-Benz Financial Services USA, according to Vice President Brian Fulton. “From a luxury customer standpoint, [consumer] expectations are […]
  • Larissa Padden
  • October 7, 2015
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Webinar to Explore Boosting Lending Through Online Engagement

Mobile technology has equipped buyers with more information and options than ever before, and it is common for buyers to look at financing terms before walking into the dealership. Since buyers frequently begin their journeys online, it is incumbent on direct lenders to start the relationship on the right foot, and for indirect lenders to […]
  • Phil Ryan
  • April 29, 2015
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