Coping with CFPB Exams: How to Handle the Findings [VIDEO]

First comes the exam, then come the findings. And one sign of a good exam is no surprises, according to Linda Iannone, chief compliance officer at Toyota Financial Services. “By the time you get to the closing meeting, you should already know what the findings are going to be, and what you’re going to talk […]
  • Larissa Padden
  • August 5, 2016
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Coping with CFPB Exams: The Importance of First Impressions [VIDEO]

Building relationships with the Consumer Financial Protection Bureau and other regulators is “so important,” said Linda Iannone, chief compliance officer at Toyota Financial Services. “We haven’t been examined by the CFPB yet, but we took a very proactive approach,” Iannone told attendees at the Auto Finance Risk & Compliance Summit in May. “As soon as the larger participant […]
  • Larissa Padden
  • July 13, 2016
  • 0

Coping with CFPB Exams: The Top ‘Dos and Don’ts’ [VIDEO]

A company’s legal representation should not be present during an exam from the Consumer Financial Protection Bureau, according to Richard Miller, director of compliance at Hyundai Capital America. “There’s a different level of animosity that comes with having a separate legal counsel in that role as a participant in the exam. It definitely doesn’t run […]
  • Larissa Padden
  • July 1, 2016
  • 0

Coping with CFPB Exams, The Importance of Interviews [VIDEO]

Identify who are your subject matter experts are, engage them early, and start working on all the first day presentations – that’s the advice Richard Miller, director of compliance at Hyundai Capital America, gave on how to prepare for Consumer Financial Protection Bureau exams. Miller, along with Toyota Financial Services’ Chief Compliance Officer Linda Iannone, […]
  • Larissa Padden
  • June 24, 2016
  • 1
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