3 Best Practices for Training Debt Collectors

Auto loan delinquency rates are at the highest level since the 2007 financial crisis, which is why auto lenders are investing more time in debt collection best practices. As such, refining and bolstering training for debt collectors has become increasingly important. Auto Finance News spoke with a few experts in the field about tips for […]
  • Huixin Deng
  • August 21, 2017
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New Webinar Offers Tips to Make Compliance Training Fun

Making compliance training fun seems impossible — and expensive — but there are simple ways to alter training initiatives to engage employees without breaking the bank. That’s the upshot from the latest webinar hosted by the Center for Auto Finance Excellence entitled “Can Compliance Be Fun? Tips & Tools to Make Training Engaging.” “All it […]
  • Natalie Mattila
  • June 26, 2017
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3 Actions Lenders Can Take to Improve the CMS

There are many “tangible activities” that can be done to maintain the compliance management system and improve the framework, said Mike Lavin, executive vice president and chief legal officer at Consumer Portfolio Services Inc. Lenders preparing for regulation and eventual exams by the Consumer Financial Protection Bureau need to make maintaining their CMS a top priority, which is exactly what CPS […]
  • Natalie Mattila
  • July 22, 2016
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3 Do’s and Don’ts to Tackle Compliance Exams [VIDEO]

It’s no secret that auto lenders are living in a more regulated space as a result of increased speculation from the Consumer Financial Protection Bureau, and when regulators come knocking it’s essential to be prepared. Rich Miller, head of compliance at Hyundai Capital America, shared some of his top do’s and don’ts to help lenders tackle compliance […]
  • Natalie Mattila
  • June 3, 2016
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Compliance Training: Feed the Troops, Keep It Fun, Toyota Financial Says

LAS VEGAS — To raise awareness about compliance throughout an organization, it pays to keep training as informal and engaging as possible, said Linda Iannone, chief compliance officer for Toyota Financial Services. It may sound funny, but in all seriousness the importance of serving food also should not be underestimated, she said at the Auto […]
  • Jim Henry
  • November 18, 2015
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