Data breaches: What to do when it happens to you

Friday at 5:15 p.m. your chief information officer calls saying she thinks the company has been hacked. The allegedly hacked customer records have not been posted, yet the tip appears legitimate. The CIO asks: “What do we do?” Scenarios like this are increasingly common, and the reputational, regulatory and operational effects can be devastating. Your […]
  • Chris Couch
  • November 26, 2019
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‘Be your authentic self,’ Renee Horne urges execs at 2019 Women in Auto Finance Luncheon

LAS VEGAS — In banking and consumer finance, the percentage of women representing the workforce in C-suite positions is 24%, compared with 56% of women employees in entry-level positions, Renee Horne, vice president of consumer lending experiences at USAA Federal Savings Bank, said during the Women in Auto Finance Luncheon at the Auto Finance Summit […]
  • Nicole Casperson
  • October 29, 2019
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Financiers Take Note: Social Media, Mobile Devices Augment Auto Sales

What are the implications for auto retailing and financing in the switch to mobile buying by consumers? Mobile shopping is becoming more pervasive, with nearly half – 45% – of shoppers surveyed in Synchrony Financial’s Digital Study claiming to have used a mobile device to browse for purchases. The number is up 4% from last year’s […]
  • Aliza Hornblass
  • July 29, 2015
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Preparing for the Digital Revolution

How should finance companies best prepare for the digital transformation taking place among their customers and across the industry?
  • Larissa Padden
  • November 14, 2014
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Putting the ‘Service’ Back Into Servicing

It’s important to monitor the competition, but lenders must also keep tabs on what the Amazons and Costcos of the world are doing, because consumers expect their financial institutions to keep pace.
  • Marcie Belles
  • February 19, 2014
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