The term artificial intelligence has been around for decades, and recently the technology has become a part of the auto finance industry — infiltrating lenders’ underwriting processes, loan payments, and customer experience strategies.
In this episode of The Roadmap, Tricolor Auto Acceptance’s President and Chief Operating Officer Don Goin chats about how most innovations in auto finance come by way of AI and outlines best practices for ensuring your business is not swept away by the hype.
“In terms of innovation with AI, it’s not just about the technology,” Goin said. “It’s about the way you organize the technology in your business to operate safely. You don’t want to disrupt your business — you want to disrupt the market.”
Tune in to hear Goin define use cases for AI and how Tricolor is leveraging the technology to enhance their business.