Auto Finance Excellence Relaunches as a New Community for Industry Professionals

Auto Finance Excellence today relaunched as a comprehensive online community and industry resource for best practices and advice for auto lending and leasing professionals. At the new Auto Finance Excellence (www.autofinanceexcellence.org), formerly known as the Center for Auto Finance Excellence industry executives will find insights, ideas, and innovation on the practice of auto finance. The […]
  • Nicole Casperson
  • August 6, 2018
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Security Must-Haves: A Guide to Selecting Third-Party Providers

When a data breach makes the news, high-profile attacks on data centers and hacking incidents get most of the attention. What you may not hear about is the many data breaches that are caused by basic security lapses, like using the wrong size envelope and exposing sensitive customer information. For lending institutions working with third-party […]
  • Harry Stephens
  • July 2, 2018
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MoneySKILL Now Available in Spanish

PRESS RELEASE — On June 12, the American Financial Services Education Foundation (AFSAEF)  launched the Spanish language version of its free online personal finance course, MoneySKILL. “The Hispanic population in the United States continues to grow and it’s important that we reach them with helpful financial literacy tools like MoneySKILL en Español,” said Rhonda Ashburn, […]
  • American Financial Services Association
  • June 21, 2018
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Consumers Are Willing to Put More Down, If They’re Given a Choice

Consumers shopping for an auto loan predictably care most about their interest rate and monthly payment, according to a FICO study, but this suggests lenders can provide more options for down payment and loan term to optimize the customer experience.    Americans cared most about interest rate with 94% of respondents marking it as an […]
  • William Hoffman
  • June 6, 2018
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3 Important Considerations for a Successful Car Subscription Program

Vehicle subscriptions have continued to capture the imagination of consumers, the auto industry, and the media over the past few months. With all the activity and announcements of the last year, it feels like we are on the cusp of the next evolution in mobility services. If we look back to the last few decades, […]
  • Azarias Reda
  • May 10, 2018
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When it Has to be Right, Right Now

From pre-approval to post-closing, hundreds of data points must be compiled, confirmed and, above all else, correct. When it has to be absolutely right, lenders shouldn’t rely only on people and training alone. New technology and access to cloud-based computing have made it possible to put more tasks on autopilot. From robotic manufacturing to sending […]
  • Fiserv Intelligence
  • April 24, 2018
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4 Tips for an Effective Social Media Campaign

When Chase Auto set out to create its first Instagram campaign in February, the idea was to relate the emotional connection consumers have with their cars to the personal relationships they celebrate on Valentine’s Day. The resulting campaign, which pitched a do-it-yourself date night idea called the “Cuddle Car Kit,” netted 4 million impressions, said […]
  • Marcie Belles
  • April 20, 2018
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7 Ways to Improve the Customer Payment Experience

The rapid increase in connected digital devices is changing the way people interact with the world and thereby making the customer payment experience ripe for innovation and disruption. The idea of paying by check, or wiring money, has become an outdated concept. Instead, you will find customers asking for more than ACH payments, but also […]
  • Emma Sandler
  • April 18, 2018
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How Social Media Aids In Servicing Customer Complaints

Social media is a wildly versatile application that has clear uses in an individual’s personal life, but it’s also a valuable tool for any company. Social media strategy is a key way for a company to reach its consumer base but the technology works both ways. Consumers can reach companies easier than ever before, and […]
  • Matthew Wood
  • April 13, 2018
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