Five Questions With… Renee Horne of USAA

Five Questions With is a monthly Q&A segment on AutoFinanceExcellence.org that offers a glimpse of what senior industry executives are thinking about outside the boardroom. Read on to find out. Renee Horne, vice president of consumer lending at San Antonio, Texas-based USAA Bank since June 2016, leads a team responsible for providing its members’ great customer […]
  • Nicole Casperson
  • October 10, 2018
  • 0

Why Lenders Should Pay Attention to the Fed’s Interest on Excess Reserves

Federal Reserve Chairman Powell’s announcement on September 26 of the Fed Funds target range increase to 2-2.25% was widely covered in the news. It was generally messaged like most rate increase announcements. That message is that its important news we were all waiting for and could now take necessary action. The truth is, this announcement […]
  • Samuel Ellis
  • October 5, 2018
  • 0

3 Challenges Lenders Face For Effective Insurance Tracking

The ratio of consumers that are uninsured is 1 in 8 borrowers, and the likelihood that every lenders’ portfolio is partly made up of uninsured borrowers is high, Denis Brosnan, president, and chief executive of DIMONT said during a webinar. However, lenders — both prime and subprime — have lost focus on developing strategies for […]
  • Nicole Casperson
  • October 3, 2018
  • 0

BHPH Lender Tricolor Promotes ‘Graduation’ Into Higher Credit Tiers

Most lenders would like to win the consumer’s business and have them coming back for their next loan, but used-car retailer Tricolor is hoping to prop up its subprime consumers and get them into higher credit tiers by the time they need to apply for a new loan. Tricolor is a retailer and buy-here-pay-here lender that works […]
  • Nicole Casperson
  • September 26, 2018
  • 0

3 Strategies to Qualify Customers for Car Subscription Programs

One of the most frequently asked questions when implementing a vehicle subscription program is identifying a proper risk model for underwriting subscription customers. This typically corresponds to two areas that need to be addressed before allowing customers into a subscription membership — driving history and creditworthiness. In this article, we will focus on credit underwriting. […]
  • Azarias Reda
  • September 21, 2018
  • 0

Ally Exec Outlines How Lenders Can Navigate the Challenges of Unintentional Bias

Though regulators have relaxed discriminatory lending rules, auto lenders are stepping up diversity education. Ally Financial, for one, is bolstering training efforts to reduce unintentional snap judgments based on race, gender, or appearance – a concept referred to as “unconscious bias.” There are certain tactics lenders can put in place to avoid unintentional biases that can impact […]
  • Nicole Casperson
  • September 19, 2018
  • 0

CFPB Suspends Military Supervision

Recent pronouncements from the Bureau of Consumer Financial Protection’s Acting Director Mick Mulvaney have consumer advocates up in arms over how lenders will be regulated for military compliance. Ironically, the military itself seems a little less concerned, at least with respect to the BCFP, though there are plenty of military consumer advocates wringing their hands […]
  • Michael Benoit
  • September 17, 2018
  • 0

Participation Points: Why Servicers Should Encourage Borrower Engagement

Customer engagement is a hot topic, with many companies now adding “customer experience” directors and other such roles to their ranks. But what does it mean to “engage” a borrower? In basic terms, engagement describes participation. But, for loan servicers, that means interacting with the borrower on their terms. With the right tools and resources, […]
  • Sagent Lending Technologies
  • September 14, 2018
  • 0
Page 1 of 4512345 » 102030...Last »
X