How Personalization Leads to a Better Borrower Experience

Welcome to the personalization revolution. Generic campaigns and mass-market offers are approaching obsolescence as marketers in all industries, including financial services, find that highly targeted and customized content based on sophisticated data analytics and tailored to a prospect’s demographics, preferences, and past behavior are the keys to success. Now, 85% of customers expect personalized content […]
  • Lynn Hess
  • February 27, 2019
  • 0

Predicting the Top Regulatory Issues for 2019

Gazing into a crystal ball from my office in Cleveland, here are some of the key issues I predict we’ll grapple with in 2019: First, what will the Consumer Financial Protection Bureau look like in its first full year with a new sheriff in town? Kathy Kraninger assumes the director role from a previous position […]
  • Mark Edelman
  • February 25, 2019
  • 0

Five Questions With… John Thacker of HCA

Five Questions With is a monthly Q&A segment on AutoFinanceExcellence.org that offers a glimpse of what senior industry executives are thinking about outside the boardroom. Read on to find out. John Thacker started his auto finance career two decades ago as a bill collector for Ford Motor Credit, and after “sitting in all the chairs” […]
  • Nicole Casperson
  • February 22, 2019
  • 0

defi SOLUTIONS Signs On as Technology Partner for Auto Finance Excellence

Auto Finance Excellence, a sister service of Auto Finance News, is proud to announce defi SOLUTIONS as the official Technology partner. defi SOLUTIONS provides loan origination technology for auto lenders. Options include direct, online application interface, loan management, and servicing systems. Additionally, defi SOLUTIONS provides aggregated analytics and reporting, and an online auto loan portfolio […]
  • Nicole Casperson
  • February 21, 2019
  • 0

Auto Lenders Must Channel Their Inner Warby Parker

The growing popularity of direct-to-consumer business models like Warby Parker increasingly has implications for the auto finance industry. While the logistics of affording and purchasing a pair of eyeglasses is admittedly much easier than an automobile, the customer experience is highly relevant. This is especially true for subprime auto lenders where consumers are focused on […]
  • Daniel Chu
  • February 20, 2019
  • 0

McGlinchey Stafford Signs On as Compliance Partner for Auto Finance Excellence

Auto Finance Excellence, a sister service of Auto Finance News, is proud to announce McGlinchey Stafford as the official Compliance partner. McGlinchey Stafford’s National Consumer Financial Services Group works with clients providing advice on federal and state compliance and litigation. The firm handles a range of vehicle finance legal needs, from documentation, licensing, and transactional advice to resolution […]
  • Nicole Casperson
  • February 19, 2019
  • 0

State National Companies Signs On as Customer Experience Partner for Auto Finance Excellence

Auto Finance Excellence, a sister service of Auto Finance News, is proud to announce State National Companies as the official Customer Experience sponsor. State National, a division of Markel Corp., has been in business for more than 45 years and is a specialty provider of collateral protection insurance. In its lender services segment, the company […]
  • Nicole Casperson
  • February 15, 2019
  • 0

CPS Eyes Dealer-Based Tech to Bolster Origination Volume, Customer Experience

Subprime lender Consumer Portfolio Services Inc. is allocating funds toward its dealership portal and artificial intelligence as it looks to boost origination volume without sacrificing credit quality, Senior Vice President of Originations Teri Robinson told Auto Finance News. “We don’t compete as aggressively, we focus a lot on customer service and try to be the […]
  • Nicole Casperson
  • February 11, 2019
  • 0

BMW Financial, Chase Auto, Ford Credit See Diversity as Top Priority for 2019

SAN FRANCISCO — Auto finance is increasing efforts to diversify an industry that is largely dominated by a single demographic. “The number of meetings I’m in with one female and 10 men that are all middle-aged is very frequent, and that has to continue to change,” Chase Auto Finance Chief Executive Mark O’Donovan said during a panel discussion at […]
  • Nicole Casperson
  • February 1, 2019
  • 0
Page 4 of 54« First...«23456 » 102030...Last »
X