Keys to Strengthening Credit Union-Dealership Relationships

A deeper focus on consistent service, rather than profit, has made credit unions stand out as premier lenders that dealerships can count on, John Carrington, senior vice president of sales for CU Direct, told the Center for Auto Finance Excellence. Smaller in size, member-based, and under less regulatory scrutiny compared with “big banks,” credit unions are […]
  • Nicole Casperson
  • July 18, 2018
  • 0

Breaking Down the 3 Categories of Car Subscription Programs

Car subscriptions have been one of the most exciting developments in the auto industry in the past year. By offering a good balance between ridesharing (Uber, Lyft, etc.) and full ownership (buying or leasing), subscriptions are getting increasingly popular both with customers and auto retailers. Subscriptions are especially appealing to dealerships and fleet operators because […]
  • Azarias Reda
  • July 16, 2018
  • 0

Auto-Lease Swapping: What It Is, Why It’s Growing, and Why It Matters for Lenders

If your business portfolio includes automotive leases, chances are you have already come across a few customers (or perhaps several thousand!) who are interested in getting out of their contract early. Maybe they’ve lost their job; maybe their yearly mileage is higher than they anticipated; perhaps they no longer need a vehicle, or maybe the […]
  • Brandy Bissett
  • July 13, 2018
  • 0

Using Corporate Social Responsibility to Support Purpose, Profit

Identifying practices that are both beneficial for the community and profitable for the company can serve as a challenging endeavor for lenders looking to better their businesses. However, a strong corporate social responsibility (CSR) strategy may be the answer. Revenues can increase through a rise in sales due to improved corporate reputation, employee retention can […]
  • Nicole Casperson
  • July 11, 2018
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Navigating and Strengthening Lender-Startup Partnerships [PODCAST]

When the turn-on-a-dime mentality of a startup challenges the red-tape decision-making of larger finance companies, strategic partnerships risk being marred by culture clash. In this episode of The Roadmap, Sonia Steinway, president of Outside Financial, shares insights to help startups and their corporate partners develop and maintain healthy relationships. Steinway also outlines the needs for […]
  • Matthew Wood
  • June 25, 2018
  • 0

Seeking Talent: Toyota’s Challenge to Craft a ‘Candidate-First’ Experience

Before Toyota Financial Services announced its move to Plano, Texas, four years ago, the company averaged a respectably low 5% attrition rate with little turnover year over year. But when the move was initiated, suddenly there was a need to hire hundreds of new employees to replace those who opted to stay behind in southern […]
  • Marcie Belles
  • June 21, 2018
  • 0

How Westlake Financial Reduced Operating Expenses 15% in One Year

Executives at Westlake Financial Services realized last year that the company’s operating costs were too high and that key performance indicators were “out of whack,” Ian Anderson, group president of Westlake Financial Services, told the Center for Auto Finance Excellence. That’s when the lender decided to create VisorBot, an automated employee-supervision system, and to make […]
  • Emma Sandler
  • May 9, 2018
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When it Has to be Right, Right Now

From pre-approval to post-closing, hundreds of data points must be compiled, confirmed and, above all else, correct. When it has to be absolutely right, lenders shouldn’t rely only on people and training alone. New technology and access to cloud-based computing have made it possible to put more tasks on autopilot. From robotic manufacturing to sending […]
  • Sagent Lending Technologies
  • April 24, 2018
  • 0

4 Tips for an Effective Social Media Campaign

When Chase Auto set out to create its first Instagram campaign in February, the idea was to relate the emotional connection consumers have with their cars to the personal relationships they celebrate on Valentine’s Day. The resulting campaign, which pitched a do-it-yourself date night idea called the “Cuddle Car Kit,” netted 4 million impressions, said […]
  • Marcie Belles
  • April 20, 2018
  • 0
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