Five Questions With… Kyle Birch of GM Financial

Five Questions With is a monthly Q&A segment on AutoFinanceExcellence.org that offers a glimpse of what senior industry executives are thinking about outside the boardroom. Read on to find out. As the Chief Operating Officer of GM Financial, Kyle Birch leads all origination channels and servicing in North America for General Motor’s captive finance arm. […]
  • Nicole Casperson
  • June 4, 2019
  • 0

Five Questions With… Jim Murray of Western Funding

Five Questions With is a monthly Q&A segment on AutoFinanceExcellence.org that offers a glimpse of what senior industry executives are thinking about outside the boardroom. Read on to find out. Jim Murray has led Western Funding Inc. since September 2017. He came to Las Vegas-based Western Funding with two decades of specialty finance experience in […]
  • Nicole Casperson
  • April 5, 2019
  • 0

Five Questions With… John Thacker of HCA

Five Questions With is a monthly Q&A segment on AutoFinanceExcellence.org that offers a glimpse of what senior industry executives are thinking about outside the boardroom. Read on to find out. John Thacker started his auto finance career two decades ago as a bill collector for Ford Motor Credit, and after “sitting in all the chairs” […]
  • Nicole Casperson
  • February 22, 2019
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BMW Financial, Chase Auto, Ford Credit See Diversity as Top Priority for 2019

SAN FRANCISCO — Auto finance is increasing efforts to diversify an industry that is largely dominated by a single demographic. “The number of meetings I’m in with one female and 10 men that are all middle-aged is very frequent, and that has to continue to change,” Chase Auto Finance Chief Executive Mark O’Donovan said during a panel discussion at […]
  • Nicole Casperson
  • February 1, 2019
  • 0

Westlake Exec Outlines Auto Finance Strategy for the Current Economic Cycle [VIDEO]

Technology tools will help lenders navigate and excel in the current financial cycle, said Paul Kerwin, Westlake Financial EVP and CFO, at the 18th Annual Auto Finance Summit. “For auto finance, we’re really in a new cycle and a new game,” Kerwin said. “The cycle started in 2009. Everything was pretty easy — there wasn’t […]
  • Monica Melton
  • November 20, 2018
  • 0

Five Questions With… Renee Horne of USAA

Five Questions With is a monthly Q&A segment on AutoFinanceExcellence.org that offers a glimpse of what senior industry executives are thinking about outside the boardroom. Read on to find out. Renee Horne, vice president of consumer lending at San Antonio, Texas-based USAA Bank since June 2016, leads a team responsible for providing its members’ great customer […]
  • Nicole Casperson
  • October 10, 2018
  • 0

Participation Points: Why Servicers Should Encourage Borrower Engagement

Customer engagement is a hot topic, with many companies now adding “customer experience” directors and other such roles to their ranks. But what does it mean to “engage” a borrower? In basic terms, engagement describes participation. But, for loan servicers, that means interacting with the borrower on their terms. With the right tools and resources, […]
  • Sagent Lending Technologies
  • September 14, 2018
  • 0

Has Auto Loan Fraud Replaced Car Theft in America?

How Artificial Intelligence and Fraud Strategies Can Stem the Rising Tide of Fraud When it comes to auto theft, our cars are safer and more protected than ever. Investments by manufacturers to deter theft with engine immobilizers, LoJack, keyless entry, and other advancements have worked. In fact, the cars most commonly stolen today are older models […]
  • Frank McKenna
  • August 17, 2018
  • 0
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