Best Practices Survey: We Want to Hear From You

The Center for Auto Finance Excellence is constantly working to enhance its relevance and service to you and the industry. As an important part of the auto finance community, we are coming to our members for best practice insights.Please take a moment to complete this short survey, which will offer valuable benchmark data to the industry. […]
  • Natalie Mattila
  • September 19, 2017
  • 0

How to Create a Customer-Centric Auto Lending Experience

The paper process during a transaction is a challenge lenders face in the space, because up to 3% of all loans initiated tend to not get booked, which would lead to “additional work” and “loss in revenue,” Theodore Papailiou, director of value engineering at eOriginal, said during a webinar entitled How to Enhance Vehicle Finance Processes […]
  • Huixin Deng
  • September 11, 2017
  • 0

Digital Services ‘Open the Floodgates’ for Disruption, Divido Exec Says [VIDEO]

As on-demand streaming services like Netflix and Spotify transform the expectations of digital consumers, auto lenders will need to “respond quickly” when it comes to funding requirements, Christer Holloman, chief executive and co-founder of Divido, told attendees at the International Auto Finance Network conference in London. “Consumers want things straightaway, they have little brand loyalty, […]
  • Natalie Mattila
  • September 8, 2017
  • 0

How Blockchain Can Help Combat Auto Lending Fraud

The auto finance industry has long suffered when it comes to truly understanding the assets that are leased and financed on a daily basis around the U.S. This lack of insight is perhaps most apparent when it comes to titles and the remarketing of vehicles. Two significant problems stand in the way of reducing risk […]
  • Sagent Lending Technologies
  • August 31, 2017
  • 1

Capital One to Roll Out New Online Experience [VIDEO]

Capital One Financial Corp. upgraded its web design to offer a more “user-friendly” online experience for borrowers, according to the bank’s YouTube channel. The updated design offers consumers easier access to account services, including auto loan payment history. Consumers can adjust their settings more easily, including language preferences, notifications, and payment methods. The video was […]
  • Natalie Mattila
  • August 4, 2017
  • 0

How Warm Is Your Welcome?

The most successful auto servicers know the welcome call is more than just a formality to perform when a new account comes on board. It is the first opportunity to delight and engage borrowers with your brand, capture and share information, and promote the services you provide. For a typical borrower, it is the start […]
  • Sagent Lending Technologies
  • July 31, 2017
  • 0

Demystifying the ‘Cloud’

“Cloud” is a popular buzzword that generally makes people wonder, what is it? Where does it happen? Is it actually a cloud? Where is my data stored? Is it safe? It’s totally normal to have these questions when researching potential technology partners! Let’s explore the cloud, and how storing data in the cloud may impact […]
  • Datascan
  • July 24, 2017
  • 0

5 Tips to Lower Mobile App Bounce Rates

As more millennials enter the car-buying market, it becomes an integral part of any lender’s business plan to enhance mobility efforts to meet consumer technology demand. Mobile apps have penetrated virtually every industry there is, from food delivery services to online dating. Financial services, and auto finance in particular, are not an exception. The challenge: […]
  • Huixin Deng
  • July 13, 2017
  • 0

Digital Tools Help Lenders Book Loans Lost in Paper Deals

The key to closing the gap and establishing trust between dealers and lenders is technology, said Theodore Papailion, director of value engineering at eOriginal, during a webinar called “How to Enhance Vehicle Finance Processes and Operations” hosted by eOriginal. The paper process during a transaction is a challenge lenders face in the space, because up […]
  • Huixin Deng
  • July 5, 2017
  • 0
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