Auto Finance Excellence Relaunches as a New Community for Industry Professionals

Auto Finance Excellence today relaunched as a comprehensive online community and industry resource for best practices and advice for auto lending and leasing professionals. At the new Auto Finance Excellence (www.autofinanceexcellence.org), formerly known as the Center for Auto Finance Excellence industry executives will find insights, ideas, and innovation on the practice of auto finance. The […]
  • Nicole Casperson
  • August 6, 2018
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Seeking Talent: Toyota’s Challenge to Craft a ‘Candidate-First’ Experience

Before Toyota Financial Services announced its move to Plano, Texas, four years ago, the company averaged a respectably low 5% attrition rate with little turnover year over year. But when the move was initiated, suddenly there was a need to hire hundreds of new employees to replace those who opted to stay behind in southern […]
  • Marcie Belles
  • June 21, 2018
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How to Manage an Older Workforce Amid Rising Millennials

ORLANDO — While millennials may be entering the workforce across a wide range of industries, it’s still “vitally important” to make sure that the Baby Boomers and Gen Xers feel relevant at a company, said Kelly Joscelyne, global talent officer at Mastercard, said at CBA Live 2018. While speaking at the “Workforce of the Future” […]
  • Matthew Wood
  • March 13, 2018
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How to Attract (and Retain) Millennial Talent

For companies looking to attract a growing millennial workforce to their organization, management needs to take a broader approach and find what changes they can make to the company culture to appeal to all types of employees, Scott Gunnell, vice president of sales strategy and development at JM&A Group, to Auto Finance News. “We talk […]
  • Matthew Wood
  • February 9, 2018
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4 Fundamental Ways to Bolster Human Resources Development

Technology in the auto industry and the workplace are constantly growing and updating, but if finance companies and dealerships aren’t careful, these changes could leave them with an uninformed and unprepared workforce. The emergence of disruptive technologies and practices such as ridesharing, autonomous vehicles, and online direct dealing are already beginning to send ripples throughout […]
  • Matthew Wood
  • February 5, 2018
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4 Steps for Creating a Culture of Adoption When Implementing RPA

Earlier this year, we shared a post about how robotic process automation (RPA) can play an integral role in auto finance servicing. Transferring routine processes from personnel to robots results in tangible outcomes that can save time and money, reduce human error, and increase employee engagement. But, before implementing such a new and transformative process […]
  • Sagent Lending Technologies
  • November 30, 2017
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Best Practices Survey: We Want to Hear From You

Today is the last day to participate in the Center for Auto Finance Excellence’s best practices survey — and to be entered into a drawing to win a a $50 Amazon gift card. The Center is constantly working to enhance its relevance and service to you and the industry. As an important part of the auto finance community, we are […]
  • Natalie Mattila
  • October 3, 2017
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Best Practices Survey: We Want to Hear From You

The Center for Auto Finance Excellence is constantly working to enhance its relevance and service to you and the industry. As an important part of the auto finance community, we are coming to our members for best practice insights.Please take a moment to complete this short survey, which will offer valuable benchmark data to the industry. […]
  • Natalie Mattila
  • September 19, 2017
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3 Best Practices for Training Debt Collectors

Auto loan delinquency rates are at the highest level since the 2007 financial crisis, which is why auto lenders are investing more time in debt collection best practices. As such, refining and bolstering training for debt collectors has become increasingly important. Auto Finance News spoke with a few experts in the field about tips for […]
  • Huixin Deng
  • August 21, 2017
  • 1
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