How the Digital Age Could Shape Collection Strategy in the Coming Years

We live in the Age of Information. Humans produced 2.5 quintillion bytes of data per day in 2017, according to IBM, and it is often said that humans have generated 90% of the data in the world in the last three years alone. This data is generated through people’s purchasing behaviors, web searches, social media posts and […]
  • Emma Sandler
  • April 4, 2018
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15 Tricky Questions Consumers Ask About Auto Finance

Any company needs to anticipate the questions their consumers will ask — before they ask them — in order to create a positive customer experience. Auto finance is no different. In fact, since auto loans and leases are relatively complex products compared to, say, neckties, lenders should do more upfront work to anticipate consumer inquiries. A […]
  • JJ Hornblass
  • March 27, 2018
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How to Manage an Older Workforce Amid Rising Millennials

ORLANDO — While millennials may be entering the workforce across a wide range of industries, it’s still “vitally important” to make sure that the Baby Boomers and Gen Xers feel relevant at a company, said Kelly Joscelyne, global talent officer at Mastercard, said at CBA Live 2018. While speaking at the “Workforce of the Future” […]
  • Matthew Wood
  • March 13, 2018
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3 Benefits of Using End-of-Lease Independent Vehicle Inspections

When it comes to the end of a vehicle’s lease, all involved — lender, dealer, and lessee — appreciate when the turn-in experience is a pleasant one. Third-party vehicle inspections can go a long way toward ensuring pleasant experiences. End-of-lease independent vehicle inspections have become increasingly popular for bringing efficiency to the end-of-lease process. These […]
  • Sagent Lending Technologies
  • February 28, 2018
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How to Attract (and Retain) Millennial Talent

For companies looking to attract a growing millennial workforce to their organization, management needs to take a broader approach and find what changes they can make to the company culture to appeal to all types of employees, Scott Gunnell, vice president of sales strategy and development at JM&A Group, to Auto Finance News. “We talk […]
  • Matthew Wood
  • February 9, 2018
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4 Fundamental Ways to Bolster Human Resources Development

Technology in the auto industry and the workplace are constantly growing and updating, but if finance companies and dealerships aren’t careful, these changes could leave them with an uninformed and unprepared workforce. The emergence of disruptive technologies and practices such as ridesharing, autonomous vehicles, and online direct dealing are already beginning to send ripples throughout […]
  • Matthew Wood
  • February 5, 2018
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3 Tips for Complaint Management

Complaining is an age-old habit of customers, but too many complaints about lending can lead to oversight from regulators. As such, there are some key ways to mitigate customer complaints — such as introducing some dedicated internal policies that show tangible examples of what a lender is doing to address complaints, for instance. To address […]
  • Emma Sandler
  • December 5, 2017
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4 Steps for Creating a Culture of Adoption When Implementing RPA

Earlier this year, we shared a post about how robotic process automation (RPA) can play an integral role in auto finance servicing. Transferring routine processes from personnel to robots results in tangible outcomes that can save time and money, reduce human error, and increase employee engagement. But, before implementing such a new and transformative process […]
  • Sagent Lending Technologies
  • November 30, 2017
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4 Tips for Setting Up Your CMS for Compliance Success

LAS VEGAS — Compliance is a necessary but logy topic that all lenders and dealers must comply with, and having a proficient compliance management system (CMS) has — by virtue of its association with compliance — also become a de facto necessity. For Veros Credit, it took two years of building out its in-house CMS […]
  • Emma Sandler
  • November 9, 2017
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