How NMAC Uses Technology to Improve the Customer Experience

Technology is playing a more important role in auto financing as car buyers increasingly look for lenders to provide digital options for communication and payment. Finance organizations, including Nissan Motor Acceptance Corp., are meeting their customers’ expectations with online portals, text communications, and mobile computing applications. Brian Massey, NMAC’s director of collections and loss recovery, […]
  • John McCormick
  • December 10, 2018
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5 Ways Lenders Should Leverage Advertising to Bolster Origination Volume

With consumer confidence at an 18-year high, and retail sales for the holiday season expected to be 4.1% higher than last year, advertising a new car in the driveway with a bow on top might be more effective than ever for moving vehicle inventory at year-end. This, in turn, could lead to higher auto loan and […]
  • Sagent Lending Technologies
  • December 5, 2018
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From Profitability to Viability, Execs Weigh In on Subscription Services [VIDEO]

OEMs are still trying to crack the code of profitability and consumer interest in subscription services. Leading providers in the space weighed in on this relatively new method of car utilization, in a session at the 18th Annual Auto Finance Summit. Mason McLead, vice president of engineering at car-as-a-service company Fair, defined a subscription as […]
  • Monica Melton
  • November 15, 2018
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Interest Rates Will Weigh Down Auto Sector Despite Strong Consumer Sentiment [VIDEO]

Comerica Bank’s Chief Economist and SVP Robert Dye expects that the U.S. economy could be headed for a “fiscal cliff” 2020. Despite a somewhat confident consumer segment, the weight of interest rates on the auto industry will soon take effect. When it comes to consumers, “It is the best of times and the worst of […]
  • Monica Melton
  • November 12, 2018
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Buckling Up for the Evolution of Car Ownership

The digital revolution has triggered a number of major changes for the auto industry over the course of the past two decades.  We are now seeing cars at the center of a new wave of technology — autonomous vehicles, artificial intelligence, machine learning, miniaturized sensors, 3D printing, new fuel sources and engineering, robotic manufacturing processes, […]
  • Anthony Rodio
  • November 2, 2018
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SunTrust’s First Female National Credit Manager Gives Three Key Lessons on Success

Renee Franck, SunTrust Dealer Finance’s national credit manager, shared with a large crowd of female professionals attending the inaugural Women in Auto Finance Luncheon on Tuesday the key lessons she learned in a career that spanned more than three decades. A lot has changed in that time. “When you went to meetings back then, you […]
  • Monica Melton
  • October 25, 2018
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Five Questions With… Renee Horne of USAA

Five Questions With is a monthly Q&A segment on AutoFinanceExcellence.org that offers a glimpse of what senior industry executives are thinking about outside the boardroom. Read on to find out. Renee Horne, vice president of consumer lending at San Antonio, Texas-based USAA Bank since June 2016, leads a team responsible for providing its members’ great customer […]
  • Nicole Casperson
  • October 10, 2018
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3 Challenges Lenders Face For Effective Insurance Tracking

The ratio of consumers that are uninsured is 1 in 8 borrowers, and the likelihood that every lenders’ portfolio is partly made up of uninsured borrowers is high, Denis Brosnan, president, and chief executive of DIMONT said during a webinar. However, lenders — both prime and subprime — have lost focus on developing strategies for […]
  • Nicole Casperson
  • October 3, 2018
  • 0
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