Articles by: Nicole Casperson

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Keys to Strengthening Credit Union-Dealership Relationships

Best Practices, Operations July 18, 2018 at 1:46 pm

A deeper focus on consistent service, rather than profit, has made credit unions stand out as premier lenders that dealerships can count on, John Carrington, senior vice president of sales for CU Direct, told the Center for Auto Finance Excellence. Smaller in size, member-based, and under less regulatory scrutiny compared withRead More

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Using Corporate Social Responsibility to Support Purpose, Profit

Best Practices, Operations July 11, 2018 at 1:20 pm

Identifying practices that are both beneficial for the community and profitable for the company can serve as a challenging endeavor for lenders looking to better their businesses. However, a strong corporate social responsibility (CSR) strategy may be the answer. Revenues can increase through a rise in sales due to improvedRead More

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4 Ways to Ensure Employee Compliance on Ancillary Products  

Best Practices, Management July 9, 2018 at 10:11 am

Ancillary products are stirring a lot of industry talk, specifically, how they are sold at the dealerships and whether they provide a true benefit to the consumer, Rob Tennant, recently appointed chief legal officer at Veros Credit, told Auto Finance Excellence. From extended service contracts to guaranteed asset protections, ancillaryRead More

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3 Tips For Upgrading a Lender’s Customer Experience Tech

Best Practices, Management June 29, 2018 at 12:53 pm

  Financing is at the forefront of today’s digital society, and there is a high expectation for lenders to adapt in a “self-serve capacity,” Steve Taplin, global digital lead of Alfa Systems, told Auto Finance Excellence. There are five main aspects that drive the traditional business model towards digitalization: competition,Read More

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How E-Signature Technology Can Benefit Lenders

Best Practices, Compliance June 13, 2018 at 12:58 pm

Improving customer satisfaction, mitigating security risks, and lowering costs are important factors for lenders to improve their practices — and in this era of digital distribution, adapting to e-signature technology may be the answer to obtaining these benefits. Greater customer satisfaction serves as a top advantage because it means there’sRead More

Jim Elliott, assistant regional director for the Federal Trade Commission’s Southwest region

FTC’s Top 10 Tips for Stronger Data Security Practices

Compliance, Risk May 23, 2018 at 1:25 pm

Establishing a reliable online presence for businesses is critical in today’s digital-savvy world, and when it comes to lenders building trust in the online marketplace — it remains a challenging yet crucial component. Data breaches do not necessarily show that a company failed to have reasonable security measures, as thereRead More