Five Questions With… Renee Horne of USAA

Five Questions With is a monthly Q&A segment on AutoFinanceExcellence.org that offers a glimpse of what senior industry executives are thinking about outside the boardroom. Read on to find out. Renee Horne, vice president of consumer lending at San Antonio, Texas-based USAA Bank since June 2016, leads a team responsible for providing its members’ great customer […]
  • Nicole Casperson
  • October 10, 2018
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3 Challenges Lenders Face For Effective Insurance Tracking

The ratio of consumers that are uninsured is 1 in 8 borrowers, and the likelihood that every lenders’ portfolio is partly made up of uninsured borrowers is high, Denis Brosnan, president, and chief executive of DIMONT said during a webinar. However, lenders — both prime and subprime — have lost focus on developing strategies for […]
  • Nicole Casperson
  • October 3, 2018
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BHPH Lender Tricolor Promotes ‘Graduation’ Into Higher Credit Tiers

Most lenders would like to win the consumer’s business and have them coming back for their next loan, but used-car retailer Tricolor is hoping to prop up its subprime consumers and get them into higher credit tiers by the time they need to apply for a new loan. Tricolor is a retailer and buy-here-pay-here lender that works […]
  • Nicole Casperson
  • September 26, 2018
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Industry Veteran Ballinger Sets Out to Establish Blockchain Standards

Selling a service has become more important in the auto industry than selling a product, Chris Ballinger, chairman, and chief executive of Mobility Open Blockchain Initiative, told Auto Finance Excellence. With a decade of experience serving as Toyota Financial Services’ former chief financial officer and Toyota Research Institute’s former head of mobility services, Ballinger understands the […]
  • Nicole Casperson
  • September 24, 2018
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Ally Exec Outlines How Lenders Can Navigate the Challenges of Unintentional Bias

Though regulators have relaxed discriminatory lending rules, auto lenders are stepping up diversity education. Ally Financial, for one, is bolstering training efforts to reduce unintentional snap judgments based on race, gender, or appearance – a concept referred to as “unconscious bias.” There are certain tactics lenders can put in place to avoid unintentional biases that can impact […]
  • Nicole Casperson
  • September 19, 2018
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3 Strategies to Improved Dealer Communication

Dealers serve as the sounding board to what plans, tactics, and strategies OEMs and captives implement, John Thacker, national director of sales for Kia Motors Finance, told Auto Finance Excellence. “If [Kia] has a new plan or program and we want to pilot it, we run it by our dealer council because their feedback is […]
  • Nicole Casperson
  • September 12, 2018
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Five Questions With… Chuck Berend of BBVA Compass

Five Questions With is a monthly Q&A segment on AutoFinanceExcellence.org that offers a glimpse of what senior industry executives are thinking about outside the boardroom. Read on to find out. Chuck Berend has led BBVA Compass‘s auto finance unit since April 2017. He came to Birmingham, Ala.-based BBVA in July 2015 as senior vice president […]
  • Nicole Casperson
  • September 5, 2018
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Ramping Up Operations With an Eye Toward Acquisition

If there is one lesson Westlake Financial Services has learned since it started purchasing portfolios back in 2011, it’s to prepare for hiccups along the way. Through the launch of portfolio acquisition and management divisions, the lender has discovered several essential practices that businesses should incorporate for successful acquisitions and overall growth. Westlake leverages its third-party […]
  • Nicole Casperson
  • August 29, 2018
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Former Tesla Exec Maps Strategies for New Venture With Startup Fair

Shared services are gaining momentum, as the opportunity for mobility outweighs consumers’ desire for ownership, Diarmuid O’Connell, chief strategy officer for subscription service Fair, told Auto Finance News. Formerly vice president of business development for Tesla Inc., O’Connell was one of the company’s longest-serving executives before his departure in October 2017. He was instrumental in […]
  • Nicole Casperson
  • August 20, 2018
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