Best Practices in Loan Servicing Detailed by Ally, Hyundai Capital, First Associates

The administrative aspects of servicing the life cycle of a loan from origination until pay off has become an industry in and of itself. Banks, captives, and primary loan servicers, all must pay special attention to how they are collecting principal and interest on the loan well after the borrower leaves the dealership. It is also […]
  • Nicole Casperson
  • August 15, 2018
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MOBI’s CEO Shares How to Make Blockchain a Reality

Manufacturers and their captive finance companies are facing disruptive technology trends that are impossible to ignore — and the emergence of blockchain is one. But, to make blockchain a reality, companies need to stop racing towards innovation and start with a community. “Maybe it isn’t so much about the tech, it’s really about the ecosystem,” […]
  • Nicole Casperson
  • August 8, 2018
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Auto Finance Excellence Relaunches as a New Community for Industry Professionals

Auto Finance Excellence today relaunched as a comprehensive online community and industry resource for best practices and advice for auto lending and leasing professionals. At the new Auto Finance Excellence (www.autofinanceexcellence.org), formerly known as the Center for Auto Finance Excellence industry executives will find insights, ideas, and innovation on the practice of auto finance. The […]
  • Nicole Casperson
  • August 6, 2018
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Mitsubishi’s Involvement in Alliance Drives Profitability for OEMs, Lenders

Mitsubishi Motors North America is in a “strong” position to deliver improved profitability, more appealing products, and advanced technologies, thanks to its participation in the Renault Nissan Mitsubishi alliance, newly appointed Chief Operating Officer Mark Chaffin told Auto Finance News. Last month, the alliance reported a 14% increase in annualized “synergies” — the result of […]
  • Nicole Casperson
  • August 3, 2018
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Westlake Details Benefits of Vendor Partnerships

Lenders can cut operational costs by partnering with third-party vendors and allowing them minor involvement in specialized services without diverting focus from a lender’s core business, Paul Kerwin, chief financial officer of Westlake Financial Services, told Auto Finance Excellence. Third-party vendors create a mutually beneficial relationship. Lenders reduce operation costs and better optimizes services that […]
  • Nicole Casperson
  • August 1, 2018
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How to Incorporate Diversity and Inclusion Practices in the Workplace

Collaborative corporate strategy, healthy relationships with other businesses, and opportunities that enable colleagues to fully express themselves are just a few of the benefits that come with a well-designed diversity and inclusion (D&I) program for any financial services business. In this episode of The Roadmap, Auto Finance Excellence talks with two executives from Huntington Bank about the […]
  • Nicole Casperson
  • July 26, 2018
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Keys to Strengthening Credit Union-Dealership Relationships

A deeper focus on consistent service, rather than profit, has made credit unions stand out as premier lenders that dealerships can count on, John Carrington, senior vice president of sales for CU Direct, told the Center for Auto Finance Excellence. Smaller in size, member-based, and under less regulatory scrutiny compared with “big banks,” credit unions are […]
  • Nicole Casperson
  • July 18, 2018
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Using Corporate Social Responsibility to Support Purpose, Profit

Identifying practices that are both beneficial for the community and profitable for the company can serve as a challenging endeavor for lenders looking to better their businesses. However, a strong corporate social responsibility (CSR) strategy may be the answer. Revenues can increase through a rise in sales due to improved corporate reputation, employee retention can […]
  • Nicole Casperson
  • July 11, 2018
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4 Ways to Ensure Employee Compliance on Ancillary Products  

Ancillary products are stirring a lot of industry talk, specifically, how they are sold at the dealerships and whether they provide a true benefit to the consumer, Rob Tennant, recently appointed chief legal officer at Veros Credit, told Auto Finance Excellence. From extended service contracts to guaranteed asset protections, ancillary products can serve as a […]
  • Nicole Casperson
  • July 9, 2018
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