Preparing Risk Tools for 2020 ― Today

In auto finance, the concept of risk management boils down to creating profitable ― not perfect ― predictions about whether consumers will repay their car loans. With data availability increasing at a rapid pace, and advancements in decisioning and pricing algorithms constantly being developed, lenders must prepare for a highly analytical decade in 2020, said […]
  • Marcie Belles
  • June 10, 2015
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The Building Blocks of Corporate Risk Management

While underwriting is known for the “three Cs” ― credit, capacity, and collateral ― corporate risk can best be boiled down to the “three Ps”: people, process, and programs. That was the message from Mark Humphrey, Tidalwave Finance Corp.’s chief credit officer, in a session at the Auto Finance Risk & Compliance Summit last month. […]
  • Marcie Belles
  • June 5, 2015
  • 0

Got Complaints? Here’s a Review of Lender Extension Policies

Lenders should revisit their policies for working out fresh payment arrangements with borrowers who fall behind. The downside of the Consumer Financial Protection Bureau’s complaint database is, it’s easier for customers to criticize their lenders. Potentially, though, the complaint database also offers lenders ideas for strengthening customer relationships. For instance, more consumers are registering complaints […]
  • Marcie Belles
  • May 15, 2015
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Bolstering Reputational Risk Protocol ― Before the Need Arises

The Consumer Financial Protection Bureau, the Department of Justice, and other regulators have made it clear in recent weeks that they will continue to crack down on auto lending operations. While only a handful of financiers have been cited for alleged violations so far, plenty of other companies have acknowledged ongoing investigations. Time will tell […]
  • Marcie Belles
  • May 8, 2015
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CFPB’s Uncertain Take on Bilingual Ads Merits Lender Caution

While retailers vie for the buying power of the U.S. Hispanic population ― on track to eclipse $1.5 trillion this year, according to Nielsen ― auto financiers might be better off on the sidelines until regulators reach some decisions about Spanish language advertising. In a session on fair lending enforcement at the CBA Live conference […]
  • Marcie Belles
  • April 15, 2015
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6 Tips for Protecting Consumer Data

How many data breaches occurred in the United States in 2014? 153 497 612 783 Way too many If you answered D or E, you were correct. According to the Identity Theft Research Center, the number of data breaches increased nearly 28% last year, and that was after an 18% increase in 2013. To put […]
  • Marcie Belles
  • January 26, 2015
  • 0

Going Direct: How to Build a Direct Lending Business

Back in 2005, consumers visited 4.1 dealerships before buying their cars. They were often uncertain about trade-in values, and simply followed leads from newspaper ads or radio spots. But the convenience and accessibility of the web have sent much of the vehicle-buying process online.
  • Marcie Belles
  • October 28, 2014
  • 3

Putting the ‘Service’ Back Into Servicing

It’s important to monitor the competition, but lenders must also keep tabs on what the Amazons and Costcos of the world are doing, because consumers expect their financial institutions to keep pace.
  • Marcie Belles
  • February 19, 2014
  • 0

Five Most Effective Collection Strategy Improvements

“5 Most Effective Collection Strategy Improvements,” the second of a series of quarterly webinars covering best practices in Auto Finance and presented by the Center for Auto Finance Excellence
  • Marcie Belles
  • January 22, 2014
  • 0
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