Articles by: Matthew Wood

Navigating and Strengthening Lender-Startup Partnerships [PODCAST]

Navigating and Strengthening Lender-Startup Partnerships [PODCAST]

Podcast, Uncategorized June 25, 2018 at 12:14 pm

When the turn-on-a-dime mentality of a startup challenges the red-tape decision-making of larger finance companies, strategic partnerships risk being marred by culture clash. In this episode of The Roadmap, Sonia Steinway, president of Outside Financial, shares insights to help startups and their corporate partners develop and maintain healthy relationships. SteinwayRead More

How to Embrace AI to Improve Originations [PODCAST]

How to Embrace AI to Improve Originations [PODCAST]

Podcast June 11, 2018 at 11:56 am

As auto lenders struggle to integrate artificial intelligence into origination models, powersports lessor MotoLease has fully embraced the technology. In this episode of The Roadmap, MotoLease Chief Executive Maurice Salter and Chief Operating Officer Emre Ucer discuss the steps involved in using AI for originations, as well as the rationaleRead More

Zahid Kassem, senior vice president of fraud and dealer management at Santander Consumer USA

How Smaller Lenders Can Improve Their Fraud Teams

Compliance, Uncategorized May 30, 2018 at 11:55 am

DALLAS — As fraudsters continue to grow smarter and increase in activity, auto lenders have to be extra vigilant in keeping a close eye on their operations. From synthetic to impound fraud, the avenues in which lenders can be taken advantage of is growing. And while bigger lenders and banksRead More


How Lenders and Dealers Differ In Adopting New Technology

IT April 27, 2018 at 10:21 am

From mobility to online car shopping, technology has made leaps and bounds in the auto industry, and while this area might be small, it’s growing sooner rather than later. Lenders and dealers have no shortage of options when it comes to implementing new technology into their processes, but despite theRead More

© Can Stock Photo / ayo88

How Social Media Aids In Servicing Customer Complaints

Guides, Sales & Marketing April 13, 2018 at 11:30 am

Social media is a wildly versatile application that has clear uses in an individual’s personal life, but it’s also a valuable tool for any company. Social media strategy is a key way for a company to reach its consumer base but the technology works both ways. Consumers can reach companiesRead More

© Can Stock Photo / photography33

How to Manage an Older Workforce Amid Rising Millennials

Best Practices, Guides, HR March 13, 2018 at 11:57 am

ORLANDO — While millennials may be entering the workforce across a wide range of industries, it’s still “vitally important” to make sure that the Baby Boomers and Gen Xers feel relevant at a company, said Kelly Joscelyne, global talent officer at Mastercard, said at CBA Live 2018. While speaking atRead More

Lenders Advised to Take Action to Invest in Mobility [VIDEO]

Lenders Advised to Take Action to Invest in Mobility [VIDEO]

Best Practices, Operations February 22, 2018 at 10:00 am

As mobility services continue to grow, transforming the auto finance landscape, lenders are advised to take action to keep up with the evolving auto space, several executives said during a panel discussion at the 2017 Auto Finance Summit last October. “The people we are in business with are not watching, butRead More

© Can Stock Photo / VadimKey

How to Attract (and Retain) Millennial Talent

Guides, HR, Operations February 9, 2018 at 11:37 am

For companies looking to attract a growing millennial workforce to their organization, management needs to take a broader approach and find what changes they can make to the company culture to appeal to all types of employees, Scott Gunnell, vice president of sales strategy and development at JM&A Group, toRead More

© Can Stock Photo / jirsak

4 Fundamental Ways to Bolster Human Resources Development

Best Practices, Guides, HR February 5, 2018 at 11:00 am

Technology in the auto industry and the workplace are constantly growing and updating, but if finance companies and dealerships aren’t careful, these changes could leave them with an uninformed and unprepared workforce. The emergence of disruptive technologies and practices such as ridesharing, autonomous vehicles, and online direct dealing are alreadyRead More