Articles by: Fiserv Intelligence

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When It Has to be Right, Right Now

Guides, Operations April 24, 2018 at 9:52 am

From pre-approval to post-closing, hundreds of data points must be compiled, confirmed and, above all else, correct. When it has to be absolutely right, lenders shouldn’t rely only on people and training alone. New technology and access to cloud-based computing have made it possible to put more tasks on autopilot.Read More

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Due Diligence Instead of Damage Control: Stopping Auto Lending Fraud Before It Starts

Payments, Risk April 10, 2018 at 10:36 am

The hard-won lessons of the 2008 financial crisis are more relevant today than ever. While the mortgage industry tightened regulations and lending standards post-crisis, the same cannot be said for the auto lending industry. The volume of auto lending has been steadily growing since 2010, and fraud is unfortunately onRead More

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Enabling Automotive Subscription Services to Scale

Best Practices, Operations March 19, 2018 at 10:30 am

Customers have endless options when it comes to personal transportation, ranging from the traditional purchase or lease of a vehicle, to on-the-spot rentals and ridesharing services such as Lyft and Uber. Nearly 40 years after the leasing model was adopted by Ford, a new contender is rapidly emerging: subscription-based vehicleRead More

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3 Benefits of Using End-of-Lease Independent Vehicle Inspections

Best Practices, Guides February 28, 2018 at 10:00 am

When it comes to the end of a vehicle’s lease, all involved — lender, dealer, and lessee — appreciate when the turn-in experience is a pleasant one. Third-party vehicle inspections can go a long way toward ensuring pleasant experiences. End-of-lease independent vehicle inspections have become increasingly popular for bringing efficiencyRead More

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Where Does Your Proof of Ownership Lie?

Best Practices, Operations December 14, 2017 at 10:30 am

Buckling up before hitting the road is an ingrained practice for most drivers and their passengers. Promptly securing vehicle titles after a sale is finalized should be no different. Lenders should always ensure that the titles and liens for every asset they have on the road are properly filed toRead More

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4 Steps for Creating a Culture of Adoption When Implementing RPA

Best Practices, Guides, HR, IT, Operations November 30, 2017 at 9:44 am

Earlier this year, we shared a post about how robotic process automation (RPA) can play an integral role in auto finance servicing. Transferring routine processes from personnel to robots results in tangible outcomes that can save time and money, reduce human error, and increase employee engagement. But, before implementing suchRead More

3 Tips for Auto Lenders in a Post-Hurricane, Used-Car Market

3 Tips for Auto Lenders in a Post-Hurricane, Used-Car Market

Best Practices, Guides, Operations September 29, 2017 at 9:00 am

Prior to Hurricanes Harvey and Irma, the used-car market was softening. From 2014 to 2016, car leases were a booming business, with more than 12 million lease agreements inked during that time frame. Those were prosperous days for car dealers and lenders. Unfortunately, with most economic cycles, when there’s aRead More

Are You Calling a Deceased Person for Payment?

Are You Calling a Deceased Person for Payment?

Best Practices, Management, Operations, Payments September 25, 2017 at 10:00 am

Consider the following situation: An auto loan falls into delinquency. The lender moves the account into collections. A debt collector calls the borrower, only to learn from a family member that the borrower died last month. The collector is forced to react to the news and initiate an awkward conversationRead More

How Blockchain Can Help Combat Auto Lending Fraud

How Blockchain Can Help Combat Auto Lending Fraud

Best Practices, Guides, IT, Operations, Sales & Marketing August 31, 2017 at 10:00 am

The auto finance industry has long suffered when it comes to truly understanding the assets that are leased and financed on a daily basis around the U.S. This lack of insight is perhaps most apparent when it comes to titles and the remarketing of vehicles. Two significant problems stand inRead More