When it Has to be Right, Right Now

From pre-approval to post-closing, hundreds of data points must be compiled, confirmed and, above all else, correct. When it has to be absolutely right, lenders shouldn’t rely only on people and training alone. New technology and access to cloud-based computing have made it possible to put more tasks on autopilot. From robotic manufacturing to sending […]
  • Fiserv Intelligence
  • April 24, 2018
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Due Diligence Instead of Damage Control: Stopping Auto Lending Fraud Before It Starts

The hard-won lessons of the 2008 financial crisis are more relevant today than ever. While the mortgage industry tightened regulations and lending standards post-crisis, the same cannot be said for the auto lending industry. The volume of auto lending has been steadily growing since 2010, and fraud is unfortunately on the rise, too. While no […]
  • Fiserv Intelligence
  • April 10, 2018
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Enabling Automotive Subscription Services to Scale

Customers have endless options when it comes to personal transportation, ranging from the traditional purchase or lease of a vehicle, to on-the-spot rentals and ridesharing services such as Lyft and Uber. Nearly 40 years after the leasing model was adopted by Ford, a new contender is rapidly emerging: subscription-based vehicle services. Many are seeing this […]
  • Fiserv Intelligence
  • March 19, 2018
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3 Benefits of Using End-of-Lease Independent Vehicle Inspections

When it comes to the end of a vehicle’s lease, all involved — lender, dealer, and lessee — appreciate when the turn-in experience is a pleasant one. Third-party vehicle inspections can go a long way toward ensuring pleasant experiences. End-of-lease independent vehicle inspections have become increasingly popular for bringing efficiency to the end-of-lease process. These […]
  • Fiserv Intelligence
  • February 28, 2018
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Where Does Your Proof of Ownership Lie?

Buckling up before hitting the road is an ingrained practice for most drivers and their passengers. Promptly securing vehicle titles after a sale is finalized should be no different. Lenders should always ensure that the titles and liens for every asset they have on the road are properly filed to help avoid the inevitable hazards […]
  • Fiserv Intelligence
  • December 14, 2017
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4 Steps for Creating a Culture of Adoption When Implementing RPA

Earlier this year, we shared a post about how robotic process automation (RPA) can play an integral role in auto finance servicing. Transferring routine processes from personnel to robots results in tangible outcomes that can save time and money, reduce human error, and increase employee engagement. But, before implementing such a new and transformative process […]
  • Fiserv Intelligence
  • November 30, 2017
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3 Tips for Auto Lenders in a Post-Hurricane, Used-Car Market

Prior to Hurricanes Harvey and Irma, the used-car market was softening. From 2014 to 2016, car leases were a booming business, with more than 12 million lease agreements inked during that time frame. Those were prosperous days for car dealers and lenders. Unfortunately, with most economic cycles, when there’s a boom, there’s a bust. The […]
  • Fiserv Intelligence
  • September 29, 2017
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Are You Calling a Deceased Person for Payment?

Consider the following situation: An auto loan falls into delinquency. The lender moves the account into collections. A debt collector calls the borrower, only to learn from a family member that the borrower died last month. The collector is forced to react to the news and initiate an awkward conversation about how the family intends […]
  • Fiserv Intelligence
  • September 25, 2017
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How Blockchain Can Help Combat Auto Lending Fraud

The auto finance industry has long suffered when it comes to truly understanding the assets that are leased and financed on a daily basis around the U.S. This lack of insight is perhaps most apparent when it comes to titles and the remarketing of vehicles. Two significant problems stand in the way of reducing risk […]
  • Fiserv Intelligence
  • August 31, 2017
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