Post Tagged with: "technology"

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How Lenders and Dealers Differ In Adopting New Technology

IT April 27, 2018 at 10:21 am

From mobility to online car shopping, technology has made leaps and bounds in the auto industry, and while this area might be small, it’s growing sooner rather than later. Lenders and dealers have no shortage of options when it comes to implementing new technology into their processes, but despite theRead More

Selling Millennials on the Dealership Experience

Selling Millennials on the Dealership Experience

Best Practices, Operations, Opinion, Sales & Marketing August 10, 2017 at 11:00 am

Think back to the most important retail moments of the last 50 years. What would be on your list? Surely automotive veterans would add the Great Recession of 2007, along with the introduction of imports, SUVs, and Crossovers. The emergence of the internet would also make everyone’s top 10, asRead More

Capital One to Roll Out New Online Experience [VIDEO]

Capital One to Roll Out New Online Experience [VIDEO]

IT, Operations, Payments, Sales & Marketing August 4, 2017 at 10:39 am

Capital One Financial Corp. upgraded its web design to offer a more “user-friendly” online experience for borrowers, according to the bank’s YouTube channel. The updated design offers consumers easier access to account services, including auto loan payment history. Consumers can adjust their settings more easily, including language preferences, notifications, andRead More

How Warm Is Your Welcome?

How Warm Is Your Welcome?

Best Practices, Guides, IT, Operations, Risk July 31, 2017 at 10:00 am

The most successful auto servicers know the welcome call is more than just a formality to perform when a new account comes on board. It is the first opportunity to delight and engage borrowers with your brand, capture and share information, and promote the services you provide. For a typicalRead More

Demystifying the ‘Cloud’

Demystifying the ‘Cloud’

IT, Operations July 24, 2017 at 10:00 am

“Cloud” is a popular buzzword that generally makes people wonder, what is it? Where does it happen? Is it actually a cloud? Where is my data stored? Is it safe? It’s totally normal to have these questions when researching potential technology partners! Let’s explore the cloud, and how storing dataRead More

What Blockchain Means for Fleet Management and Auto Finance

What Blockchain Means for Fleet Management and Auto Finance

Management, Operations July 19, 2017 at 11:00 am

Fleet management of autonomous vehicles has gained traction over the past year, as more companies pivot their business models to accommodate this change in mobility. So, what does this mean for auto finance? Blockchain is set to play a huge role in fleet management, according to the report Blockchain @ Auto FinanceRead More

Digital Tools Help Lenders Book Loans Lost in Paper Deals

Digital Tools Help Lenders Book Loans Lost in Paper Deals

Compliance, IT, Operations July 5, 2017 at 12:43 pm

The key to closing the gap and establishing trust between dealers and lenders is technology, said Theodore Papailion, director of value engineering at eOriginal, during a webinar called “How to Enhance Vehicle Finance Processes and Operations” hosted by eOriginal. The paper process during a transaction is a challenge lenders faceRead More

Digital Labor Defined and Applied in Auto Finance

Digital Labor Defined and Applied in Auto Finance

IT, Management, Operations June 30, 2017 at 10:00 am

Digital labor technologies, like robotic process automation (RPA) and artificial intelligence (AI) have the potential to transform the delivery of processes in the front, middle, and back offices of financial institutions. While 44% of enterprise global banking, financial services, and insurance global enterprises surveyed by HfS and KPMG planned onRead More

Online Identification: Do Your Consumers Need a VIN?

Online Identification: Do Your Consumers Need a VIN?

IT, Operations, Risk March 29, 2017 at 8:00 am

Few would dispute the auto-buying decision journey is switching into high gear digitally, with research from IHS suggesting consumers spend roughly 60% of their time researching makes and models online, versus 35% at the dealership. Using the VIN to uniquely identify a car, consumers use various online tools to checkRead More