Post Tagged with: "Fiserv"

3 Benefits of Using End-of-Lease Independent Vehicle Inspections

3 Benefits of Using End-of-Lease Independent Vehicle Inspections

When it comes to the end of a vehicle’s lease, all involved — lender, dealer, and lessee — appreciate when the turn-in experience is a pleasant one. Third-party vehicle inspections can go a long way toward ensuring that happens. End-of-lease independent vehicle inspections have become increasingly popular for bringing efficiencyRead More

3 Tips for Auto Lenders in a Post-Hurricane, Used-Car Market

3 Tips for Auto Lenders in a Post-Hurricane, Used-Car Market

Prior to Hurricanes Harvey and Irma, the used-car market was softening. From 2014 to 2016, car leases were a booming business, with more than 12 million lease agreements inked during that time frame. Those were prosperous days for car dealers and lenders. Unfortunately, with most economic cycles, when there’s aRead More

Are You Calling a Deceased Person for Payment?

Are You Calling a Deceased Person for Payment?

Consider the following situation: An auto loan falls into delinquency. The lender moves the account into collections. A debt collector calls the borrower, only to learn from a family member that the borrower died last month. The collector is forced to react to the news and initiate an awkward conversationRead More

How Blockchain Can Help Combat Auto Lending Fraud

How Blockchain Can Help Combat Auto Lending Fraud

The auto finance industry has long suffered when it comes to truly understanding the assets that are leased and financed on a daily basis around the U.S. This lack of insight is perhaps most apparent when it comes to titles and the remarketing of vehicles. Two significant problems stand inRead More

3 Best Practices for Training Debt Collectors

3 Best Practices for Training Debt Collectors

Auto loan delinquency rates are at the highest level since the 2007 financial crisis, which is why auto lenders are investing more time in debt collection best practices. As such, refining and bolstering training for debt collectors has become increasingly important. Auto Finance News spoke with a few experts inRead More

8 Tips for Improving Collection Practices

8 Tips for Improving Collection Practices

Delinquencies continue to climb to levels unseen since the financial crisis, which is why many lenders are focused on improving collections practices and bolstering their loss mitigation strategies. Auto Finance News spoke with four collections experts to pinpoint best practices and optimal strategies for mitigating losses and improving collections. HereRead More

How Warm Is Your Welcome?

How Warm Is Your Welcome?

The most successful auto servicers know the welcome call is more than just a formality to perform when a new account comes on board. It is the first opportunity to delight and engage borrowers with your brand, capture and share information, and promote the services you provide. For a typicalRead More