Post Tagged with: "customer engagement"

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15 Tricky Questions Consumers Ask About Auto Finance

Guides, Operations, Sales & Marketing March 27, 2018 at 11:14 am

Any company needs to anticipate the questions their consumers will ask — before they ask them — in order to create a positive customer experience. Auto finance is no different. In fact, since auto loans and leases are relatively complex products compared to, say, neckties, lenders should do more upfrontRead More

Smiling young couple shaking hands with an insurance agent or investment adviser

Originating Engagement: What Consumers Want From Lenders [SPONSORED]

Best Practices, Operations December 1, 2016 at 12:20 pm

Contrary to popular belief, a recent Fiserv study found that a majority of borrowers are not asking for a completely online experience when it comes to getting their next auto lease or loan. Instead, they’re looking for a more supportive level of engagement with their lender, including the ability toRead More

Daily Reads: Unite Employees, Understanding Customers, and the Benefits of Digital Intiatives

Daily Reads: Unite Employees, Understanding Customers, and the Benefits of Digital Intiatives

HR, IT, Management, Operations, Payments August 13, 2014 at 6:24 pm

ONE WORD Harvard Business School blogged about one word that will help you be a better leader and manage your team better. The word “together” has a lot of impact psychologically, and can help promote teamwork and better communication between team members, even if they aren’t in the same room.Read More