Articles

What the FTC Says Should Be on the Auto Industry’s Radar [PODCAST]

What the FTC Says Should Be on the Auto Industry’s Radar [PODCAST]

Compliance, Podcast March 29, 2018 at 11:22 am

With lingering uncertainty over what will become of the CFPB and unconfirmed appointees to the Federal Trade Commission, lenders’ compliance obligations are in flux. In this episode of The Roadmap, Dama Brown, Southwest regional director of the FTC, clears up confusion about collection practices and the Fair Debt Collection PracticesRead More

3 Ways AI Can Improve Your Lending Business Today

3 Ways AI Can Improve Your Lending Business Today

IT, Risk March 28, 2018 at 1:36 pm

Everyone talks about artificial intelligence in futuristic terms. The internet is aflutter with discussions of whether AI is dangerous, if robots will take over a la Terminator-style, and when this will happen. But the truth is, AI is already here and making a positive impact. Research analysts predict a 300% increase inRead More

© Can Stock Photo / monkeybusiness

15 Tricky Questions Consumers Ask About Auto Finance

Guides, Operations, Sales & Marketing March 27, 2018 at 11:14 am

Any company needs to anticipate the questions their consumers will ask — before they ask them — in order to create a positive customer experience. Auto finance is no different. In fact, since auto loans and leases are relatively complex products compared to, say, neckties, lenders should do more upfrontRead More

Can Stock Photo / jirkaejc

Nicholas Financial Gears Up for Return to ‘Disciplined’ Subprime Underwriting

Best Practices, Management, Risk March 26, 2018 at 10:00 am

Amid a 41% year-over-year decline in originations during the fourth quarter of 2017, Nicholas Financial hopes to get “back to the basics” and reestablish its presence in the deep-subprime market, new Chief Executive Doug Marohn told Auto Finance News. “Nicholas is a lot of things, and Nicholas has enjoyed aRead More

© Can Stock Photo / Aqwertyus

The Privacy Pickle of Massive Data

IT, Opinion, Risk March 22, 2018 at 11:59 am

Mark Zuckerberg and Facebook are in quite a pickle. The Cambridge Analytica scandal that has roiled the country this week has exposed a basic truth: that privacy and Facebook’s business model are at odds. Amp up the privacy and data protections, and the social network that fuels Facebook’s growth is stanched.Read More

© Can Stock Photo / PetarPaunchev

It’s a New Day for the CFPB

Best Practices, Compliance, Opinion March 22, 2018 at 10:00 am

What a difference a day — or a couple of months — makes! The Consumer Financial Protection Bureau issued its five-year strategic plan in February, and boy does it paint a picture of a kinder, gentler CFPB. Well, maybe neither kind nor gentle, but I’ll settle for an agency interestedRead More

© Can Stock Photo / 4774344sean

Enabling Automotive Subscription Services to Scale

Best Practices, Operations March 19, 2018 at 10:30 am

Customers have endless options when it comes to personal transportation, ranging from the traditional purchase or lease of a vehicle, to on-the-spot rentals and ridesharing services such as Lyft and Uber. Nearly 40 years after the leasing model was adopted by Ford, a new contender is rapidly emerging: subscription-based vehicleRead More

© Can Stock Photo / thelatin10

Machine Learning and the Luck of the Irish

IT, Opinion March 14, 2018 at 4:44 pm

This week the world celebrates all things Irish, with St Patrick’s Day coming up on the 17th of March. We’ll talk about Irish things soon enough, but first, while attending the #AFI2018 conference last week in San Francisco, there was some worthy discussion around A.I. and machine learning. A veryRead More

© Can Stock Photo / photography33

How to Manage an Older Workforce Amid Rising Millennials

Best Practices, Guides, HR March 13, 2018 at 11:57 am

ORLANDO — While millennials may be entering the workforce across a wide range of industries, it’s still “vitally important” to make sure that the Baby Boomers and Gen Xers feel relevant at a company, said Kelly Joscelyne, global talent officer at Mastercard, said at CBA Live 2018. While speaking atRead More