Articles by: Marcie Belles

The 8-Second Challenge for Social Media Marketing

The 8-Second Challenge for Social Media Marketing

Sales & Marketing May 18, 2018 at 9:00 am

When it comes to developing a social media strategy, lenders must determine how to get their message across in the right channel – in less time than it takes to read this paragraph. The stakes are high because 3 billion people worldwide are active on social media, and consumers areRead More

4 Tips for an Effective Social Media Campaign

4 Tips for an Effective Social Media Campaign

Best Practices, Guides, Operations, Sales & Marketing April 20, 2018 at 10:30 am

When Chase Auto set out to create its first Instagram campaign in February, the idea was to relate the emotional connection consumers have with their cars to the personal relationships they celebrate on Valentine’s Day. The resulting campaign, which pitched a do-it-yourself date night idea called the “Cuddle Car Kit,”Read More

6 Practical Tips for Compliance Management

6 Practical Tips for Compliance Management

Best Practices, Compliance, Guides, Management, Operations, Risk June 7, 2017 at 10:06 am

Whether an auto lender has 100 compliance staffers or one, an effective compliance management system should be at the top of the priority list, said Richard Miller, chief compliance officer at Hyundai Capital America, in a session at the Auto Finance Risk & Compliance Summit last month. In a nutshell,Read More

Security Service Credit Union Takes Top Spot in Dealer Ranking

Security Service Credit Union Takes Top Spot in Dealer Ranking

Operations October 24, 2016 at 11:05 am

For the second straight year, Security Service Credit Union took the top spot in overall performance in an exclusive ranking of dealer preferences about the finance providers they use. The survey, called the Auto Finance Performance (AFP) data query and conducted by Auto Finance News, quantifies and ranks lenders onRead More

DataScan to Sponsor the Center For Auto Finance Excellence

DataScan to Sponsor the Center For Auto Finance Excellence

Best Practices January 22, 2016 at 12:57 pm

DataScan has joined Auto Finance News and Fiserv as a sponsor for the Center for Auto Finance Excellence, the industry resource that provides best practices and actionable advice for auto finance professionals. The Center shares unique content and insights on the practice of auto finance, furthering the overall management performanceRead More

Security Service Tops Ranking Amid Higher Overall Scores

Security Service Tops Ranking Amid Higher Overall Scores

Best Practices, Operations December 10, 2015 at 11:49 am

Security Service Federal Credit Union snared the No. 1 spot in an exclusive ranking of dealer preferences about the finance providers they use. The survey, called the Auto Finance Performance (AFP) data query and conducted by Auto Finance News sister company Auto Finance Advisors, quantifies and ranks lenders on service,Read More

CFPB Complaint Narratives: Lenders Weigh Public Responses

CFPB Complaint Narratives: Lenders Weigh Public Responses

When it comes to the Consumer Financial Protection Bureau’s consumer complaint narratives, silence may be golden. Despite opposition, the regulatory agency went live in late June with an expanded complaint portal ― one that allows consumers to share their stories when they submit complaints to the bureau. The CFPB explained:Read More

Preparing Risk Tools for 2020 ― Today

Preparing Risk Tools for 2020 ― Today

Best Practices, IT, Management, Operations, Risk June 10, 2015 at 10:44 am

In auto finance, the concept of risk management boils down to creating profitable ― not perfect ― predictions about whether consumers will repay their car loans. With data availability increasing at a rapid pace, and advancements in decisioning and pricing algorithms constantly being developed, lenders must prepare for a highlyRead More

The Building Blocks of Corporate Risk Management

The Building Blocks of Corporate Risk Management

Best Practices, Guides, Management, Operations, Risk June 5, 2015 at 10:17 am

While underwriting is known for the “three Cs” ― credit, capacity, and collateral ― corporate risk can best be boiled down to the “three Ps”: people, process, and programs. That was the message from Mark Humphrey, Tidalwave Finance Corp.’s chief credit officer, in a session at the Auto Finance RiskRead More