Articles by: Matthew Wood

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How Social Media Aids In Servicing Customer Complaints

Guides, Sales & Marketing April 13, 2018 at 11:30 am

Social media is a wildly versatile application that has clear uses in an individual’s personal life, but it’s also a valuable tool for any company. Social media strategy is a key way for a company to reach its consumer base but the technology works both ways. Consumers can reach companiesRead More

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How to Manage an Older Workforce Amid Rising Millennials

Best Practices, Guides, HR March 13, 2018 at 11:57 am

ORLANDO — While millennials may be entering the workforce across a wide range of industries, it’s still “vitally important” to make sure that the Baby Boomers and Gen Xers feel relevant at a company, said Kelly Joscelyne, global talent officer at Mastercard, said at CBA Live 2018. While speaking atRead More

Lenders Advised to Take Action to Invest in Mobility [VIDEO]

Lenders Advised to Take Action to Invest in Mobility [VIDEO]

Best Practices, Operations February 22, 2018 at 10:00 am

As mobility services continue to grow, transforming the auto finance landscape, lenders are advised to take action to keep up with the evolving auto space, several executives said during a panel discussion at the 2017 Auto Finance Summit last October. “The people we are in business with are not watching, butRead More

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How to Attract (and Retain) Millennial Talent

Guides, HR, Operations February 9, 2018 at 11:37 am

For companies looking to attract a growing millennial workforce to their organization, management needs to take a broader approach and find what changes they can make to the company culture to appeal to all types of employees, Scott Gunnell, vice president of sales strategy and development at JM&A Group, toRead More

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4 Fundamental Ways to Bolster Human Resources Development

Best Practices, Guides, HR February 5, 2018 at 11:00 am

Technology in the auto industry and the workplace are constantly growing and updating, but if finance companies and dealerships aren’t careful, these changes could leave them with an uninformed and unprepared workforce. The emergence of disruptive technologies and practices such as ridesharing, autonomous vehicles, and online direct dealing are alreadyRead More

Disruptive Economy Offers ‘Big Role’ for Auto Lenders, GM Financial CEO Says [VIDEO]

Disruptive Economy Offers ‘Big Role’ for Auto Lenders, GM Financial CEO Says [VIDEO]

Best Practices, Operations February 1, 2018 at 11:00 am

Mobility and disruptive technology continue to develop in the automotive industry, and there’s a “big role” for auto finance companies in a disruptive economy, according to Dan Berce, president and chief executive of General Motors Financial Co. As General Motors Co. — GM Financial’s parent — takes more strides intoRead More

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Online Financing Improves Consumer Perception of Dealerships, Study Finds

Best Practices, IT, Operations, Sales & Marketing January 22, 2018 at 11:00 am

Customers who perform their car financing online are found to have a more favorable experience at the dealership, increasing the likelihood that they will return in the future, according to a new survey by SpringboardAuto. SpringboardAuto — which connects consumers, lenders, and dealers through it’s mobile-friendly platform — conducted aRead More

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Large Percentage of Customers Prefer to Complete Car Buying in a Dealership

Best Practices, Operations January 18, 2018 at 11:03 am

Most consumers prefer to complete the majority of their car buying online, but a large percentage choose to finish the transaction inside the dealership, according to a new study from Cox Automotive. In Cox Automotive’s Future of Digital Retail study, the company found that 83% of consumers want to completeRead More

Premier Financial Services

Luxury Vehicle Lessor Finds Small Percent of Its Borrowers Go Full Term

Operations January 17, 2018 at 11:00 am

Premier Financial Services — a finance company that specializes in leasing luxury, exotic vehicles to consumers — found that a “very small percentage” of its lessees go full term, Mitch Katz, the company’s chief executive and founder, told Auto Finance News. Consumers can sign up to lease an exotic vehicle throughRead More