Articles by: Fiserv Intelligence

Digital Labor Defined and Applied in Auto Finance

Digital Labor Defined and Applied in Auto Finance

IT, Management, Operations June 30, 2017 at 10:00 am

Digital labor technologies, like robotic process automation (RPA) and artificial intelligence (AI) have the potential to transform the delivery of processes in the front, middle, and back offices of financial institutions. While 44% of enterprise global banking, financial services, and insurance global enterprises surveyed by HfS and KPMG planned onRead More

Take Your Lease Maturity Management to Higher Automated Ground–ing

Take Your Lease Maturity Management to Higher Automated Ground–ing

Operations May 23, 2017 at 10:56 am

For the sixth straight year, auto leasing gained in popularity among consumers.* Lenders and dealers have capitalized on the popularity of leasing by extending millions of contracts to consumers over the last few years.  As momentum for new cars trend upward, leasing continues to shift forward, portfolios grow and aRead More

Steer Clear of These 4 Remarketing Pitfalls

Steer Clear of These 4 Remarketing Pitfalls

Guides, Operations April 27, 2017 at 12:42 pm

Just this month, top leaders at Black Book announced a downward trend of retention values on used vehicles triggered primarily by new vehicle incentives, interest rates, and a declining demand of certified pre-owned. With projections of a continued weakening of the used vehicle market ahead, and an excess of supply, everyRead More

Online Identification: Do Your Consumers Need a VIN?

Online Identification: Do Your Consumers Need a VIN?

IT, Operations, Risk March 29, 2017 at 8:00 am

Few would dispute the auto-buying decision journey is switching into high gear digitally, with research from IHS suggesting consumers spend roughly 60% of their time researching makes and models online, versus 35% at the dealership. Using the VIN to uniquely identify a car, consumers use various online tools to checkRead More

Could the Car be the Next New Channel for Engagement? [Sponsored]

Could the Car be the Next New Channel for Engagement? [Sponsored]

Operations February 22, 2017 at 10:36 am

Few would disagree with the notion that the only thing changing faster than technology is consumer expectations.  When it comes to auto finance there is an expectation that lenders be accessible to the borrowers through a variety of channels and reach them in step with the fast-paced way they liveRead More

After the Handshake [SPONSORED]

After the Handshake [SPONSORED]

Payments February 2, 2017 at 10:39 am

It goes something like this: borrower finds the vehicle of their dreams, borrower signs on the dotted line, receives the keys, their official car note, a handshake, and they drive away.  What if there were more after the handshake? There is a tremendous amount of opportunity for lenders to continueRead More

Smiling young couple shaking hands with an insurance agent or investment adviser

Originating Engagement: What Consumers Want From Lenders [SPONSORED]

Best Practices, Operations December 1, 2016 at 12:20 pm

Contrary to popular belief, a recent Fiserv study found that a majority of borrowers are not asking for a completely online experience when it comes to getting their next auto lease or loan. Instead, they’re looking for a more supportive level of engagement with their lender, including the ability toRead More

Is Your Loan Payment Strategy Stalled in the 1980’s?

Is Your Loan Payment Strategy Stalled in the 1980’s?

IT, Operations October 5, 2016 at 8:30 am

Many of us have fond memories of the 1980s – listening to Van Halen cassette tapes, watching “Dallas,” “The A-Team” and “Three’s Company” on TV, spending hours struggling to solve the Rubik’s Cube. However, while it’s great to reminisce over photographs of big hair and parachute pants, few people wouldRead More

Business Process Outsourcing: An Auto Lender’s Road Side Assistance

Business Process Outsourcing: An Auto Lender’s Road Side Assistance

IT, Operations July 18, 2016 at 12:00 pm

Most cars carry a spare tire in the trunk. Tucked away under the mat, it is there to get you up and running and back on the road should you need it. If a tire were to go flat, drivers have two options to get the car moving: perform theRead More