Articles by: Fiserv Intelligence

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Where Does Your Proof of Ownership Lie?

Buckling up before hitting the road is an ingrained practice for most drivers and their passengers. Promptly securing vehicle titles after a sale is finalized should be no different. Lenders should always ensure that the titles and liens for every asset they have on the road are properly filed toRead More

© Can Stock Photo / davinci

4 Steps for Creating a Culture of Adoption When Implementing RPA

Earlier this year, we shared a post about how robotic process automation (RPA) can play an integral role in auto finance servicing. Transferring routine processes from personnel to robots results in tangible outcomes that can save time and money, reduce human error, and increase employee engagement. But, before implementing suchRead More

3 Tips for Auto Lenders in a Post-Hurricane, Used-Car Market

3 Tips for Auto Lenders in a Post-Hurricane, Used-Car Market

Prior to Hurricanes Harvey and Irma, the used-car market was softening. From 2014 to 2016, car leases were a booming business, with more than 12 million lease agreements inked during that time frame. Those were prosperous days for car dealers and lenders. Unfortunately, with most economic cycles, when there’s aRead More

Are You Calling a Deceased Person for Payment?

Are You Calling a Deceased Person for Payment?

Consider the following situation: An auto loan falls into delinquency. The lender moves the account into collections. A debt collector calls the borrower, only to learn from a family member that the borrower died last month. The collector is forced to react to the news and initiate an awkward conversationRead More

How Blockchain Can Help Combat Auto Lending Fraud

How Blockchain Can Help Combat Auto Lending Fraud

The auto finance industry has long suffered when it comes to truly understanding the assets that are leased and financed on a daily basis around the U.S. This lack of insight is perhaps most apparent when it comes to titles and the remarketing of vehicles. Two significant problems stand inRead More

How Warm Is Your Welcome?

How Warm Is Your Welcome?

The most successful auto servicers know the welcome call is more than just a formality to perform when a new account comes on board. It is the first opportunity to delight and engage borrowers with your brand, capture and share information, and promote the services you provide. For a typicalRead More

Digital Labor Defined and Applied in Auto Finance

Digital Labor Defined and Applied in Auto Finance

Digital labor technologies, like robotic process automation (RPA) and artificial intelligence (AI) have the potential to transform the delivery of processes in the front, middle, and back offices of financial institutions. While 44% of enterprise global banking, financial services, and insurance global enterprises surveyed by HfS and KPMG planned onRead More