Articles by: Fiserv Intelligence

How Warm Is Your Welcome?

How Warm Is Your Welcome?

The most successful auto servicers know the welcome call is more than just a formality to perform when a new account comes on board. It is the first opportunity to delight and engage borrowers with your brand, capture and share information, and promote the services you provide. For a typicalRead More

Digital Labor Defined and Applied in Auto Finance

Digital Labor Defined and Applied in Auto Finance

Digital labor technologies, like robotic process automation (RPA) and artificial intelligence (AI) have the potential to transform the delivery of processes in the front, middle, and back offices of financial institutions. While 44% of enterprise global banking, financial services, and insurance global enterprises surveyed by HfS and KPMG planned onRead More

Take Your Lease Maturity Management to Higher Automated Ground–ing

Take Your Lease Maturity Management to Higher Automated Ground–ing

For the sixth straight year, auto leasing gained in popularity among consumers.* Lenders and dealers have capitalized on the popularity of leasing by extending millions of contracts to consumers over the last few years.  As momentum for new cars trend upward, leasing continues to shift forward, portfolios grow and aRead More

Steer Clear of These 4 Remarketing Pitfalls

Steer Clear of These 4 Remarketing Pitfalls

Just this month, top leaders at Black Book announced a downward trend of retention values on used vehicles triggered primarily by new vehicle incentives, interest rates, and a declining demand of certified pre-owned. With projections of a continued weakening of the used vehicle market ahead, and an excess of supply, everyRead More

Online Identification: Do Your Consumers Need a VIN?

Online Identification: Do Your Consumers Need a VIN?

Few would dispute the auto-buying decision journey is switching into high gear digitally, with research from IHS suggesting consumers spend roughly 60% of their time researching makes and models online, versus 35% at the dealership. Using the VIN to uniquely identify a car, consumers use various online tools to checkRead More

Could the Car be the Next New Channel for Engagement? [Sponsored]

Could the Car be the Next New Channel for Engagement? [Sponsored]

Few would disagree with the notion that the only thing changing faster than technology is consumer expectations.  When it comes to auto finance there is an expectation that lenders be accessible to the borrowers through a variety of channels and reach them in step with the fast-paced way they liveRead More

After the Handshake [SPONSORED]

After the Handshake [SPONSORED]

It goes something like this: borrower finds the vehicle of their dreams, borrower signs on the dotted line, receives the keys, their official car note, a handshake, and they drive away.  What if there were more after the handshake? There is a tremendous amount of opportunity for lenders to continueRead More