Articles by: Emma Sandler

7 Ways to Improve the Customer Payment Experience

7 Ways to Improve the Customer Payment Experience

Guides, Payments April 18, 2018 at 12:54 pm

The rapid increase in connected digital devices is changing the way people interact with the world and thereby making the customer payment experience ripe for innovation and disruption. The idea of paying by check, or wiring money, has become an outdated concept. Instead, you will find customers asking for moreRead More

The Hyundai Ioniq (via press kit)

What Hyundai and Startup Carma Learned About Car Subscriptions

Operations April 11, 2018 at 12:46 pm

Car subscriptions have been one of the hottest auto trends of 2018 so far. Less than 100 days into the year, BMW, Mercedes-Benz, Toyota Motor’s Lexus brand, and a host of startups have all launched services or said they intend to. The subscription trend began in January 2017 when Cadillac pilotedRead More

© Can Stock Photo / edharcanstock

How the Digital Age Could Shape Collection Strategy in the Coming Years

Guides, Operations, Opinion, Payments April 4, 2018 at 1:53 pm

We live in the Age of Information. Humans produced 2.5 quintillion bytes of data per day in 2017, according to IBM, and it is often said that humans have generated 90% of the data in the world in the last three years alone. This data is generated through people’s purchasing behaviors, webRead More

What the FTC Says Should Be on the Auto Industry’s Radar [PODCAST]

What the FTC Says Should Be on the Auto Industry’s Radar [PODCAST]

Compliance, Podcast March 29, 2018 at 11:22 am

With lingering uncertainty over what will become of the CFPB and unconfirmed appointees to the Federal Trade Commission, lenders’ compliance obligations are in flux. In this episode of The Roadmap, Dama Brown, Southwest regional director of the FTC, clears up confusion about collection practices and the Fair Debt Collection PracticesRead More

3 Ways AI Can Improve Your Lending Business Today

3 Ways AI Can Improve Your Lending Business Today

IT, Risk March 28, 2018 at 1:36 pm

Everyone talks about artificial intelligence in futuristic terms. The internet is aflutter with discussions of whether AI is dangerous, if robots will take over a la Terminator-style, and when this will happen. But the truth is, AI is already here and making a positive impact. Research analysts predict a 300% increase inRead More

7 Auto Finance Innovation Ideas for 2018

7 Auto Finance Innovation Ideas for 2018

Uncategorized December 26, 2017 at 9:30 am

For the auto finance industry, the challenge is clear: a deluge of technology change is coming, and lenders need to take action to in order not to be shut out of the competition. Lenders, dealers and manufacturers need to think about mobile payment technology and how they plan to integrateRead More

© Can Stock Photo / tashatuvango

3 Tips for Complaint Management

Best Practices, Compliance, Guides, Management December 5, 2017 at 11:00 am

Complaining is an age-old habit of customers, but too many complaints about lending can lead to oversight from regulators. As such, there are some key ways to mitigate customer complaints — such as introducing some dedicated internal policies that show tangible examples of what a lender is doing to addressRead More

Mike Lavin, EVP and chief legal O=officer at Consumer Portfolio Services, joins
Robert Tennant, VP and general counsel at Veros Credit, for a panel discussion at the 2017 Auto Finance Summit.

4 Tips for Setting Up Your CMS for Compliance Success

Best Practices, Compliance, Guides November 9, 2017 at 10:30 am

LAS VEGAS — Compliance is a necessary but logy topic that all lenders and dealers must comply with, and having a proficient compliance management system (CMS) has — by virtue of its association with compliance — also become a de facto necessity. For Veros Credit, it took two years ofRead More

In an automotive world with seemingly ever-confusing vehicle and model names, the 2017 Nissan JUKE Black Pearl Edition is hard to misunderstand. It’s Super Black and features Pearl White exterior accents. And, it adds a surprisingly bold appearance to a vehicle that, since introduction, has had a style and personality most accurately described as “extroverted.”

Gearing Up for Retirement, NMAC VP Talks 32 Years of Industry Change

IT, Operations October 5, 2017 at 9:55 am

Nissan Motor Acceptance Corp. Vice President of Operations Mike McConnell has a seen a lot of change in the industry in the course of his nearly 32 years working within automotive sales and finance. When McConnell initially joined the auto space, there was one computer in the office and everythingRead More