Articles by: Diana Asatryan

3 Tips on Collecting from Millennials

3 Tips on Collecting from Millennials

Guides, Operations, Payments January 29, 2016 at 11:50 am

Getting in touch with overdue borrowers is tough. Getting in touch with millennial overdue borrowers is even tougher. “They don’t use landlines. They may change their address and not update the email,” said Michael Collins, senior vice president of lending and F&I solutions at Dealertrack, during the latest Used Car WeekRead More

Companies Reconsider Corporate Titles, as Industry Evolves

Companies Reconsider Corporate Titles, as Industry Evolves

Best Practices, HR, Management, Operations January 25, 2016 at 11:53 am

The auto finance C-suite keeps expanding from the familiar list of CEO, COO, and CFO. As a result of technical innovation, competition, and outside threats, companies revisit job descriptions and create new titles to match those responsibilities, in the C-suite and in other ranks of upper management, experts say. “It’sRead More

Can Stock Photo /  MadrugadaVerde

Top 3 Things On CFPB’s Mind to Keep an Eye On

Best Practices, Compliance January 22, 2016 at 4:22 pm

The Consumer Financial Protection Bureau certainly had a busy year, given all the consent orders issued and fines leveled against auto lenders by the regulatory body in 2015. While CFPB complaints overall increased significantly throughout the year, according to an Auto Finance News analysis, captives like American Honda Finance, Toyota Financial Services, andRead More

4 Spot-On Resolutions for Auto Finance Execs in 2016

4 Spot-On Resolutions for Auto Finance Execs in 2016

Best Practices, Management, Operations January 5, 2016 at 3:46 pm

Did you make New Year’s resolutions yet? Here’s our input, AFN’s list of four spot-on resolutions that auto finance executives should take note of in 2016.   1. Keep Up with Interest Rates The Federal Reserve’s 0.25% rate hike in December will not immediately affect the auto finance industry, analysts say. ThatRead More

“Think Like a Startup,” Carvana Founder Says

“Think Like a Startup,” Carvana Founder Says

Best Practices, Management, Operations November 9, 2015 at 10:53 am

Large auto lenders need to maintain a start-up mindset in order to remain customer-centric, Ernie Garcia, founder and chief executive of online used-car marketplace Carvana, told Auto Finance News. “Oftentimes, there are processes that get cemented in this industry, and oftentimes it’s because they [lenders] have been doing a very good job utilizingRead More

Five Companies Take Home Excellence Awards

Five Companies Take Home Excellence Awards

Best Practices, Management, Operations, Sales & Marketing October 26, 2015 at 9:43 am

Security Service Federal Credit Union, Toyota Financial Services, Mercedes-Benz Financial Services, DriverUp, and the National Automotive Finance Association were recognized for achievement in the auto finance sector at a special ceremony at the Auto Finance Summit on Thursday. SSFCU took home an award for overall performance in the prime sector, while TFS won forRead More

Why Leasing is Trending Among Millennials

Why Leasing is Trending Among Millennials

Best Practices, Management, Operations October 21, 2015 at 10:45 am

Why do millennials lease at a higher rate than other customer segments? When it comes to car purchases, millennials choose not to commit. For an increasing number of 18- to 34-year-olds, leasing is the preferred option for car ownership, experts say. In fact, millennials lease at a higher-than-average rate. RecentRead More

Five-Point Checklist for Your E-Transition

Five-Point Checklist for Your E-Transition

Best Practices, Guides, IT, Management, Operations October 14, 2015 at 11:37 am

Driven by digitally-savvy consumers and dealer demand for faster processing times, auto lenders increasingly integrate electronic contracting into their loan origination systems. A growing number of lenders have already adopted e-contracting, such as Toyota Financial Services and Nissan Motor Acceptance Corp. The latest addition is Westlake Financial Services, an independentRead More

10 Executives on Innovation’s Vanguard

10 Executives on Innovation’s Vanguard

Best Practices, Management, Operations, Sales & Marketing September 30, 2015 at 2:21 pm

By Larissa Padden lpadden@royalmedia.com      Diana Asatryan dasatryan@royalmedia.com Innovation matters. The people of innovation matter most. Buzzwords like “enterprise mobility,” “alternative data,” and “increased competition” are so common in the evolving landscape of the auto finance industry, they could lose their meaning. Then there’s the Auto Finance News listRead More