Articles by: Diana Asatryan

3 Tips for Improving  Mobile Apps

3 Tips for Improving Mobile Apps

It’s old news to say that mobile apps are gaining traction in the financial services space. In fact, 45% of customers surveyed in the NetFinance 2016 Consumer study said that mobile apps were their preferred method of interaction with their banks. Auto lenders have recognized that trend, and have looked into leveraging their digitalRead More

Sketching Priorities: Lenders Share What’s on Their Plate This Year

Sketching Priorities: Lenders Share What’s on Their Plate This Year

By Larissa Padden; Diana Asatryan   Leveraging digital channels, completing transactions quicker, and boosting efficiency — among other things — is on the radar for a number of executives that Auto Finance News interviewed for our December magazine issue. Here are the top 3 questions we asked. Tech Investments   Auto FinanceRead More

Flat Fees and Parallels: 2 Takeaways From Toyota’s Settlement Case

Flat Fees and Parallels: 2 Takeaways From Toyota’s Settlement Case

If you work in auto finance, you’ve heard by now that Toyota Motor Credit Corp. (TMCC) reached a “voluntary” resolution with the Consumer Financial Protection Bureau and the Department of Justice on Tuesday, to address the alleged discriminatory practices in its loan pricing. According to the resolution, TMCC will investRead More

How Prestige Helps Borrowers Move Up the Credit Ladder

How Prestige Helps Borrowers Move Up the Credit Ladder

Borrowers need to know the importance of on-time payments, and what it can do for them, so that lenders won’t have to deal with overdue or defaulting accounts (no one likes that, right?). This is especially true in deep subprime space, where consumers struggle to improve their credit scores. We asked PrestigeRead More

3 Tips on Collecting from Millennials

3 Tips on Collecting from Millennials

Getting in touch with overdue borrowers is tough. Getting in touch with millennial overdue borrowers is even tougher. “They don’t use landlines. They may change their address and not update the email,” said Michael Collins, senior vice president of lending and F&I solutions at Dealertrack, during the latest Used Car WeekRead More

Companies Reconsider Corporate Titles, as Industry Evolves

Companies Reconsider Corporate Titles, as Industry Evolves

The auto finance C-suite keeps expanding from the familiar list of CEO, COO, and CFO. As a result of technical innovation, competition, and outside threats, companies revisit job descriptions and create new titles to match those responsibilities, in the C-suite and in other ranks of upper management, experts say. “It’sRead More

Top 3 Things On CFPB’s Mind to Keep an Eye On

Top 3 Things On CFPB’s Mind to Keep an Eye On

The Consumer Financial Protection Bureau certainly had a busy year, given all the consent orders issued and fines leveled against auto lenders by the regulatory body in 2015. While CFPB complaints overall increased significantly throughout the year, according to an Auto Finance News analysis, captives like American Honda Finance, Toyota Financial Services, andRead More